New Turnstiles v Tottenham Hotspur Tomorrow

colinthewindowcleaner said:
Entrance E.
Took 34 minutes from joining queue to sitting in seat.
Saw Kickoff
No food and drink had in that time, you’re loss city.
Outside was chaos , unable to distinguish between entrance D and E.
Constant queue jumping, lots of f’in and jeffin.
Where had the barriers gone which have in the past been used to help queues form.
A lot of angry customers but it wasn’t the fault of the hand held security stewards.
At least 3 people told to calm down or they won’t get in
Scanners at the gates were slow between each customer, having to wait till 1 clears before the next.
Will I be there next game ?
Of course I will, but maybe a little earlier so I can spend money on beer and food, after all that’s what city really want.

On a side note, bloke next to me from Singapore paid £140.00 to a ticket site to watch that awful game
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You are lucky. It took me 80 mins. It looked like it would be half time before we'd get in, but then suddenly they said turnstile K was working. It would let some people in but NFS wasn't working for me.
 
Spare a thought for the Fan Support team today.

It might have been covered in corporate colours but at the end of the day the club have yet again introduced a new system without prior testing and understaffed the response team deployed in what was essentially a portacabin.... to deal with what was an avoidable fuckup by the club.

I just wish my ticket was declined so I didn't have to witness that shitshow on the pitch.
 
Arrived at our usual entrance (E) just over an hour before kick off. Large-ish queue forming already by that time. My ticket worked perfectly, in first time. My dad, behind me, couldn’t get in with his. No logical reason. We both have iPhones, he may be a FOC but he’s not daft and uses the apple wallet on his phone all the time for card payments. Just his Seasoncard that doesn’t work (had intermittent problems with it last year too, we hoped the new system would improve matters this year...) Luckily we’d downloaded each others tickets onto our phones beforehand as a back-up so scanned him in using his ticket on my phone and it let him in fine. Shambles. I’m away next month for the Burnley game, won’t be able to scan him in then so they’d better sort it out.
Oh and then when we got to the concourse they had no beer!
 
Marvin. said:
You are lucky. It took me 80 mins. It looked like it would be half time before we'd get in, but then suddenly they said turnstile K was working. It would let some people in but NFS wasn't working for me.
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It felt like that at some point they just let people in. Twice lots of fans suddenly appeared in one go like barriers were opened
 
Turnstile C was a shitshow. Arrived at 11.45 to be greeted by huge queues. Took 35 mins overall to get in and finally in my seat as the players walked out. Didnt spend a penny on food or booze all day inside the ground so City's loss on that score.

Considering you pay through the eyeballs for Premier League footy you shouldn't have to pass a plethora of criteria to keep your ticket, an IT test just to be able to get your ticket and then a battle just to get into the ground.

The club don't give a shit about the match going fanbase. They are more interested in cultivating "engagement" worldwide and growing the brand. They want a different set of fans every week who'll buy a shirt, a programme, do the tour and stay in the hotel when it's up to maximise the fan footprint.

I'm a Mancunian, I live within 8 miles of the ground, I don't buy a programme, go in the shop or buy anything other than a pre match pint. I'm thus the sort of legacy fan they want to replace.
 
City moved to digital ticketing some years ago and comply with the PL rules already. Any suggestion today is the PL's fault is a red herring.

Looking at the PL rules I'd suggest that anyone who had difficulty entering the stadium for an event that they'd paid for and were refused entry to contact the club and quote the following:

Rule 16.2: “Clubs must provide reasonable accommodations for supporters unable to access digital tickets, including alternative formats upon request.”
 
RegMuffin said:
City moved to digital ticketing some years ago and comply with the PL rules already. Any suggestion today is the PL's fault is a red herring.

Looking at the PL rules I'd suggest that anyone who had difficulty entering the stadium for an event that they'd paid for and were refused entry to contact the club and quote the following:

Rule 16.2: “Clubs must provide reasonable accommodations for supporters unable to access digital tickets, including alternative formats upon request.”
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I will get a plastic card. Thousands of businesses use google pay and NFC but we can't get it to work reliably. You are utterly useless. And there is no one to blame but incompetent and useless management.
 
Lee the Blue said:
Turnstile C was a shitshow. Arrived at 11.45 to be greeted by huge queues. Took 35 mins overall to get in and finally in my seat as the players walked out. Didnt spend a penny on food or booze all day inside the ground so City's loss on that score.

Considering you pay through the eyeballs for Premier League footy you shouldn't have to pass a plethora of criteria to keep your ticket, an IT test just to be able to get your ticket and then a battle just to get into the ground.

The club don't give a shit about the match going fanbase. They are more interested in cultivating "engagement" worldwide and growing the brand. They want a different set of fans every week who'll buy a shirt, a programme, do the tour and stay in the hotel when it's up to maximise the fan footprint.

I'm a Mancunian, I live within 8 miles of the ground, I don't buy a programme, go in the shop or buy anything other than a pre match pint. I'm thus the sort of legacy fan they want to replace.
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You bet your bottom dollar you are. You are in effect a financial inconvenience, whose continued seasoncard ownership is hogging one of their assets from making a better return.
 
Entrance C - I'd say 50% of people were getting rejected and either sent to Entrance E or the Portacabin. Mine (Android - don't want any Apple crap cluttering up my life) only worked when I took the cover off.
 
Was in 306 (entrance G), entered an hour before. Mrs and I entered with no issues, but I did see a lot of folk struggling to get in, seemingly having some technical issues.
 
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