New Turnstiles v Tottenham Hotspur Tomorrow

Chappie said:
And do you know what ,that told them who was in the ground for health and safety purposes, which is what they are saying digital tickets does.
Digital tickets have been brought in so they can control the narrative.
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You can't hand a digital ticket to your mate when you can't make it. Simple as that, the club want to double dip a ticket they have already sold at the expense of supporters, oh and they want to gather data on you at every opportunity so they can sell that aswell.
 
Compared to many others experience, don't expect my moan will get much sympathy.

Been situated in whats now become block 001 row 19 for circa 20years. Always used to go in at entrance B, bearing in mind i'm now definitely FOC, when they started to build the hotel, we discovered we could go in through Y, and walk along the concourse (very handy when p***ing down), and equally big benefit avoiding 10 - 15 minute trek round /through building site.

You guessed it , tried Y entrance, (why not??) - "can't come in here, try B "

After said long trek, the only good news eventually approaching B, was the remarkably small queue and fairly brisk entrance, compared to the poor (or should i say lucky people, who were amongst hundreds queuing for i presume entrance A. Not sure if it was a blessing, but can't believe many of them would have made the start!
 
Marvin. said:
I have used google pay for ages. Last season I couldn't use NFS on my turnstile so I relied on scanning the barcode. After downloading the season ticket and finding that there was no bar code option, I went down to the ground and tested it on a turnstile that City had set up for the purpose, and it worked.

Yesterday, my phone would not scan at turnstile K. The stewards in the yellow and white vests tried and it didn't work. The majority of fans were getting in but a significant number were not. I was sent to join a huge queue at a pre-fabricated supporter services office and it moved incredibly slowly. I was in that queue for an hour. Before I got to the front, a steward went down the queue to say that if you have ticket for turnstile K, try it again because it should now be working, and it did using NFS.

My problem with this is that:

a) Each turnstile should have been tested repeatedly with multiple phones. That does not seem to have happened.
b) They should have had the barcode option in case of NFS failure.
c) They should have had more people available to produce paper tickets, or a better work-around.

These are simple and obvious steps but City did not take them.

There was a guy behind me in the queue for supporter services who had come from Italy to watch this game. The system worked fine for the vast majority of fans, but for hundreds it did not. I don't know the scale of the problem as I did not walk around the ground to see if there were other queues at supporter services offices.

I am going to complain about this because I think that is the right thing to do to make sure it doesn't happen again. If people don't complain, then problems do not get resolved. I know that the problem is with City's hardware and not my phone because I use my phone everywhere without problem to pay and it has worked at a test turnstile, and it did eventually work on the day.
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I agree and have passed on my comments on X to them. Like you my google play would only work by scanning last season. It worked on block E but not on the way it is assigned to block C
 
trublue55 said:
Compared to many others experience, don't expect my moan will get much sympathy.

Been situated in whats now become block 001 row 19 for circa 20years. Always used to go in at entrance B, bearing in mind i'm now definitely FOC, when they started to build the hotel, we discovered we could go in through Y, and walk along the concourse (very handy when p***ing down), and equally big benefit avoiding 10 - 15 minute trek round /through building site.

You guessed it , tried Y entrance, (why not??) - "can't come in here, try B "

After said long trek, the only good news eventually approaching B, was the remarkably small queue and fairly brisk entrance, compared to the poor (or should i say lucky people, who were amongst hundreds queuing for i presume entrance A. Not sure if it was a blessing, but can't believe many of them would have made the start!
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You’re in the same block as me. It used to say entrances B & Y on the old cards but it was fixed to just B a number of seasons ago, before all this NFC stuff. You got unlucky in that you seem to have just spotted and used an error that eventually got fixed.
 
My digital season ticket wouldn't work when I place my mobile phone screen on the scanner or on the nosy bastard cameras. Then I turned my mobile around with a case on it, and it worked. Work that one out.
 
jrb said:
My digital season ticket wouldn't work when I place my mobile phone screen on the scanner or on the nosy bastard cameras. Then I turned my mobile around with a case on it, and it worked. Work that one out.
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Had the same going through the Access Entrance where they use a handheld reader. "Turn your phone round" the guy said, so I rotated it clockwise. "No, no, turn it round!" He meant turn it over. Scanned through a heavy duty case on the back, but not the front, go figure.
 
jrb said:
My digital season ticket wouldn't work when I place my mobile phone screen on the scanner or on the nosy bastard cameras. Then I turned my mobile around with a case on it, and it worked. Work that one out.
Click to expand...
The NFC (near field communication) chip is usually on the back of phones. As people pay for stuff on their phones they need to see the screen to unlock their phone (face ID) or double click to pay or select a bank card.
I suspect It's the same technology on the turnstiles.
 
Kippax Street 1880 said:
You can't hand a digital ticket to your mate when you can't make it. Simple as that, the club want to double dip a ticket they have already sold at the expense of supporters, oh and they want to gather data on you at every opportunity so they can sell that aswell.
Click to expand...
You can pass a digital card between your mates. You can also pass a digital ticket between mobile devices but it's up to the clubs to implement rules. I suspect the Premier League made these rules to improve ticketing for fans but the clubs are implementing it badly.
 
BlueMonkey79 said:
The NFC (near field communication) chip is usually on the back of phones. As people pay for stuff on their phones they need to see the screen to unlock their phone (face ID) or double click to pay or select a bank card.
I suspect It's the same technology on the turnstiles.
Click to expand...
Spot on, it's called Near Field Communication for a reason. It's (very) short range and low powered so the mainboard, battery ect plus all of the screen technology will block the signal from the front.
 
jrb said:
My digital season ticket wouldn't work when I place my mobile phone screen on the scanner or on the nosy bastard cameras. Then I turned my mobile around with a case on it, and it worked. Work that one out.
Click to expand...
Yes I didn't realise you had to hold the back of the phone to the reader until I saw this City video. Probably why I could never get it to work last season and had to use the barcode.
www.mancity.com

Mobile Tickets at the Etihad Stadium | Manchester City

Mobile Tickets at the Etihad Stadium | Manchester City
www.mancity.com www.mancity.com
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