Players that barley acknowledge the fans, a once a season address from the Chairman and a CEO and DoF that are largely anonymous.
As good as they may be in their positions, there certainly needs to be a lot of work done reconnecting with the fans. Lip service, tick box schemes and surveys are transparent and merely serve to alienate rather than generate inclusivity. Perhaps, and understandably, the lack of identity with the area from those at the top is an issue and outsourcing to highly professional firms is only good if those firms fully understand the club, the Manchester City fan and Manchester. I really do feel that there is a well of untapped talent in the fanbase that the club should be tapping into and at least consulting.
There seems to be a tendancy to appeal to worlwide fans in a manner that waters down our identity. This needn't be so, we would attract more fans by remaining true to our roots and our Mancunian attitude and identity rather than whoring ourselves out with streile, generic marketing. Designer brands do this to great success - concentrating on the core and making people buy into it rather than the other way.
No Mancunian would ever have santioned "We play for you".