Taking fans for granted

Did anyone else notice on Sunday that when we sang the Pellegrini song, we got a sort of acknowledgement from him with a limply raised arm? First time I've seen him do that.

Whatever faults Mancini had, he certainly knew how to work an audience.
 
Mancini had his faults, but by god, he got right into the grid of Ferguson on and off the pitch. For that alone, he will be loved.
 
West Ham have sold 52,000 season tickets for next season, will have a 60,000 capacity and have made a request to install another 6,000 seats for 2017-18.

There's a reason for that. They haven't taken the piss out of their fans and have introduced a family season ticket for two adults and two children for £500.

A kid's ticket is just £90.

There is absolutely no excuses that our ownership can't afford to compete at that level.

The London metropolitan area has a population of 14 million people.
The Manchester metropolitan area population is 2.8 million people.
I suspect that the disposable income of the southerners is significantly higher than ours too.

So I agree with you; expand the stadium to 60,000 asap and price it sensibly.

This is probably the only way we can compete with London in future.
 
The disconnect between club & fan has a great amount to do with a squad of players who couldn't care less about the fans. It's become obvious, and has been obvious for a number of years now, and it contributed to the walkout on Sunday. No passion & no connection, two major issues that I think Pep will go some way to dealing with. Not because he's a miracle man, but because I think it's in his character to bring passion and connection back to the club, and he'll do this by, amongst other methods, ridding the club of the players that need to go and changing the mindset of the players that stay.

It is in his character and he will do this. The sooner some of these twats either shape up or do one the better.

We will put up with a lot of things as fans as we have done but perceived lack of effort and caring is not one of them.

I think all the fans will be behind this because as Sunday showed, the remaining support for Pellegrini had virtually got down to a few thousand. When he came, it was a split crowd.
 
I was in Dublin a few years back and by coincidence was in the hotel next to the one the players etc were in. I was talking to a supporter from Spain when the players came out for a walk around the area. A security guy came out first and said to the crowd of about 15/20 people, who had been standing there for a while very quietly and not encroaching on the grounds of the hotel, "the players are coming out now and will sign autographs & have photos taken when they come back if you leave them alone now. But if anyone approaches them they will just go straight back into the hotel and not sign or have photos taken." That might not be verbatim but that was the gist!!

I can remember going into the City Social Club at Maine Road after a game and the players were mingling with the fans without any differences. I know times change but when the club stopped the Points of Blue meetings things started to go downhill! I love this club as we all do and I stayed on Sunday because of that and also because I am a Pellegrini fan plus I was hoping that Zaba would be there as well!!
 
Players that barely acknowledge the fans, a once a season address from the Chairman and a CEO and DoF that are largely anonymous.
As good as they may be in their positions, there certainly needs to be a lot of work done reconnecting with the fans. Lip service, tick box schemes and surveys are transparent and merely serve to alienate rather than generate inclusivity. Perhaps, and understandably, the lack of identity with the area from those at the top is an issue and outsourcing to highly professional firms is only good if those firms fully understand the club, the Manchester City fan and Manchester. I really do feel that there is a well of talent in the fanbase that the club should be tapping into or at least consulting.
There seems to be a tendancy to appeal to worldwide fans in a manner that waters down our identity; this needn't be so, we would attract more fans by remaining true to our roots and our Mancunian attitude and identity rather than whoring ourselves out with streile, generic marketing. Designer brands do this to great success - concentrating on the core and making people buy into it rather than the other way round.
No Mancunian would ever have santioned "We play for you".
 
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The London metropolitan area has a population of 14 million people.
The Manchester metropolitan area population is 2.8 million people.
I suspect that the disposable income of the southerners is significantly higher than ours too.

So I agree with you; expand the stadium to 60,000 asap and price it sensibly.

This is probably the only way we can compete with London in future.
With 5 PL teams in London (Watford not included) there is potentially 2.8 million fans per team.

That is twice as many as we can possible get even assuming it is a 50/50 split between us and the other lot.

Tottenham, West Ham and Arsenal will all have bigger capacities than us and Chelsea are also planning to go above us.

Getting in the top four in future years is not going to be easy.
 
Players that barley acknowledge the fans, a once a season address from the Chairman and a CEO and DoF that are largely anonymous.
As good as they may be in their positions, there certainly needs to be a lot of work done reconnecting with the fans. Lip service, tick box schemes and surveys are transparent and merely serve to alienate rather than generate inclusivity. Perhaps, and understandably, the lack of identity with the area from those at the top is an issue and outsourcing to highly professional firms is only good if those firms fully understand the club, the Manchester City fan and Manchester. I really do feel that there is a well of untapped talent in the fanbase that the club should be tapping into and at least consulting.
There seems to be a tendancy to appeal to worlwide fans in a manner that waters down our identity. This needn't be so, we would attract more fans by remaining true to our roots and our Mancunian attitude and identity rather than whoring ourselves out with streile, generic marketing. Designer brands do this to great success - concentrating on the core and making people buy into it rather than the other way.
No Mancunian would ever have santioned "We play for you".

No-one sane would have sanctioned that. I cringe at it every single time!
 
'Consultation' probably isn't a word and/or concept that has figured large in the lives of our owners and they are also probably not used to shows of open dissent. As one poster quite rightly said - "if you treat people as customers, don't be surprised when they act like customers".
There is clearly unrest amongst the fans with regard to their relationship with the club and, whilst I think Pep's management style will engage and excite us (in the way Klopp has at Liverpool) I don't see it as his responsibility to single handedly repair the damaged relations between the club, the players and the fans.
Somebody needs to get the message across to the powers that be that the fans are the beating heart of the club and its football that drives the whole thing, not pre-match entertainment, not stupid half time games, or any other gimmicks, just football at a price that our core fans can afford. The irony is that our owners have had the perfect opportunity to set themselves above the rest and, in doing so, gain positive publicity on an unprecedented scale. Sadly, they appear to be content to let West Ham assume that mantle. Whether it be one of the players, Vinny or Joe are probably most likely to get it, or even Kiddo, someone needs to stand up and say it. It's only a personal opinion but I've a feeling Gary Cooke would have seen this coming and made efforts to stop it.
I stayed behind on Sunday, albeit I'm at a loss to explain why and certainly have no issue with anyone who didn't but, almost inevitably, it appeared that the guys in charge had misread the situation and instead of getting the players straight back out they chose to drag it out and many fans lost interest and drifted off.
 
With 5 PL teams in London (Watford not included) there is potentially 2.8 million fans per team.

That is twice as many as we can possible get even assuming it is a 50/50 split between us and the other lot.

Tottenham, West Ham and Arsenal will all have bigger capacities than us and Chelsea are also planning to go above us.

Getting in the top four in future years is not going to be easy.


I think I'm right in saying that match day revenue is a small percentage of overall income which I think furthers the case for a 60,000 stadium which is full every week.

This situation greatly increases the prestige of the club and the way to get there is to price sensibly like West Ham seem to be doing.
 
Before we get carried away with the West Ham comparisons, remember the deal they got on the stadium???...as I remember, 2.5mill per year rent buys them a hell of a lot, including matchday policing?
Effectively the London ratepayer and the UK tax payer is picking up the bill for the Hammers ticketing generosity.
 
Players that barely acknowledge the fans, a once a season address from the Chairman and a CEO and DoF that are largely anonymous.
As good as they may be in their positions, there certainly needs to be a lot of work done reconnecting with the fans. Lip service, tick box schemes and surveys are transparent and merely serve to alienate rather than generate inclusivity. Perhaps, and understandably, the lack of identity with the area from those at the top is an issue and outsourcing to highly professional firms is only good if those firms fully understand the club, the Manchester City fan and Manchester. I really do feel that there is a well of talent in the fanbase that the club should be tapping into or at least consulting.
There seems to be a tendancy to appeal to worldwide fans in a manner that waters down our identity; this needn't be so, we would attract more fans by remaining true to our roots and our Mancunian attitude and identity rather than whoring ourselves out with streile, generic marketing. Designer brands do this to great success - concentrating on the core and making people buy into it rather than the other way round.
No Mancunian would ever have santioned "We play for you".

It's easy. Listen less to image consultants and more to the fanbase. Problem is we are run by a management consultant, and one thing consultants like is more consultants.
 
Why do prostitutes love consultants as customers?

Because they never actually do anything but sit on the edge of the bed and tell them how great it is going to be.

If we start swapping consultant jokes we could be here all day.

Some of the more simple-minded on here think I don't like Soriano. I just don't like management consultants. If Soriano started acting less like a consultant and more like the CEO of a football club, I may warm to him. Holistic? Customer? Experience? Christ on a bike ....
 
West Ham have sold 52,000 season tickets for next season, will have a 60,000 capacity and have made a request to install another 6,000 seats for 2017-18.

There's a reason for that. They haven't taken the piss out of their fans and have introduced a family season ticket for two adults and two children for £500.

A kid's ticket is just £90.

There is absolutely no excuses that our ownership can't afford to compete at that level.

Exactly, the difference between great value season tickets and higher priced ones is a few million quid. At the level we're operating at now that's pocket change.
 
Spot on Tolm's . If we did that, the stadium would be full every game, great atmosphere and getting ready to build the extension to the North Stand.

It's crazy.
West Ham have a big shiny new stadium to fill, see how those tickets go in a couple of years.....also we sell out but with S/C's si cheap some fans don't bother with some games, this would probably get worse if the tickets went cheaper.

It's a conundrum for the club.
 
'Consultation' probably isn't a word and/or concept that has figured large in the lives of our owners and they are also probably not used to shows of open dissent.
That's a very good point and one that hadn't really occurred to me before.

The UAE is perhaps best described as a 'benevolent dictatorship' which looks after its citizens superbly but then expects them to show appreciation & respect for that benevolence by not rocking the boat. Dissent is not really encouraged or tolerated.

Here we have a different political culture and Mancunians particularly have always been noted for their willingness to challenge the status quo.

I think that if we wanted to make a point then what we did on Sunday, although we may not have done it consciously, probably delivered a firm but quietly effective message. Not aggressive or confrontational but it would have been heard loud and clear.
 

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