£10 F&B Credit - All Season Ticket Holders

[Gray]

No sign of it yet?

 

[Citizen of Legoland]

No email received or anything showing on my season card

I’m not sure you can see anything on your card, well not on iphone anyway. You might be able to check at one of the concourse bars. The email I got said every seasoncard holder on L1.

When I used mine the server said I could only use it once which I didn’t understand as I was buying three pints so over a tenner anyway. Not sure if people were thinking they could get a £10 credit every visit! But I also wondered if she meant that, for instance, you bought one pint for £5.40 that the £4.60 balance was lost forever like some giftcards do.

 

[dickie davies]

I’m not sure you can see anything on your card, well not on iphone anyway. You might be able to check at one of the concourse bars. The email I got said every seasoncard holder on L1.

When I used mine the server said I could only use it once which I didn’t understand as I was buying three pints so over a tenner anyway. Not sure if people were thinking they could get a £10 credit every visit! But I also wondered if she meant that, for instance, you bought one pint for £5.40 that the £4.60 balance was lost forever like some giftcards do.

This is so "old school City"
It's like they're trying to keep it low-key so supporters don't use it

I don't see how the bar staff can check if there's a balance unless they process a transaction

It's not a go at you mate BTW

 

[Citizen of Legoland]

This is so "old school City"
It's like they're trying to keep it low-key so supporters don't use it

I don't see how the bar staff can check if there's a balance unless they process a transaction

It's not a go at you mate BTW

Just order £10 worth of pie and a pint and if your discount doesn’t work walk away, the pie will go back in the pie cabinet and the pint will go to the next guy. You can then ask supporter services what happened.

 

[dickie davies]

Just order £10 worth of pie and a pint and if your discount doesn’t work walk away, the pie will go back in the pie cabinet and the pint will go to the next guy. You can then ask supporter services what happened.

I'm not queuing for something I don't particularly require at that time with only a chance that I'll get it

 

[Rorz88]

Any chance we will get this for the derby this weekend ?

 

[DTKOAG]

Any chance we will get this for the derby this weekend ?

I was told last weekend at the Forest game that for SS3 the voucher would be available for the next game which is the rags... How true that is I'm not 100%

 

[kippax123]

I was told last weekend at the Forest game that for SS3 the voucher would be available for the next game which is the rags... How true that is I'm not 100%

I got mine through and on the email it says that I can redeem this at any men's home match before up until the end of Feb 25. When I asked City why fans in different parts of the stadium haven't received theirs yet , she said it's going to be sent out in sections of the stadium at different times.

 

[Citizen of Legoland]

I'm not queuing for something I don't particularly require at that time with only a chance that I'll get it

I’m not trying to be funny but if you don’t want anything why are you bothered about the discount? If you get in there early enough the queues are minimal.

 

[dickie davies]

I’m not trying to be funny but if you don’t want anything why are you bothered about the discount? If you get in there early enough the queues are minimal.

I was trying to avoid you coming back with that, which is why i phrased my last post as I did

I would spend it, but I have to know I have it first. What's the point of eating before I leave home if I know I'm going to eat at the stadium
We're not all fat greedy cunts y'know (not saying you are BTW)

 

[Vienna_70]

With the prices they charge, it won’t go very far.

 

[Citizen of Legoland]

I was trying to avoid you coming back with that, which is why i phrased my last post as I did

I would spend it, but I have to know I have it first. What's the point of eating before I leave home if I know I'm going to eat at the stadium
We're not all fat greedy cunts y'know (not saying you are BTW)

My guess is that your credit is on your card and your email has gone astray. It sounds like you just want to use the £10 up but don’t normally buy from the concession stands and don’t plan on doing so in the future, which is fine. The club have probably done this credit to try and get those people who haven’t been using the stands to try it, but it’s not mandatory to use it if you don’t want or need anything. Have you tried ringing the club to ask if your credit is there? That seems to be your only option.

 

[Ribble73]

I’m not sure you can see anything on your card, well not on iphone anyway. You might be able to check at one of the concourse bars. The email I got said every seasoncard holder on L1.

When I used mine the server said I could only use it once which I didn’t understand as I was buying three pints so over a tenner anyway. Not sure if people were thinking they could get a £10 credit every visit! But I also wondered if she meant that, for instance, you bought one pint for £5.40 that the £4.60 balance was lost forever like some giftcards do.

I’ve assumed that I’ve still got a free Pint left -as my Forest freebie was supposed to be £4.72. Odd thing is I was the only SC Holder near me who got this freebie v Forest it seemed -so they must be phasing it in

 

[dickie davies]

I’ve assumed that I’ve still got a free Pint left -as my Forest freebie was supposed to be £4.72. Odd thing is I was the only SC Holder near me who got this freebie v Forest it seemed -so they must be phasing it in

The cynical me thinks the club wants people to use the concessions on the assumption they have the voucher and if they haven't, they will still purchase what they've ordered rather than walking away

 

[Ribble73]

The cynical me thinks the club wants people to use the concessions on the assumption they have the voucher and if they haven't, they will still purchase what they've ordered rather than walking away

I always get a Beer anyway -so it will be interesting to see if I get another freebie at the Derby -that’s if I get to the server as we all know how much busier the Bars are against the Scum

 

[Stephen230]

The cynical me thinks the club wants people to use the concessions on the assumption they have the voucher and if they haven't, they will still purchase what they've ordered rather than walking away

Unless I’ve skipped some posts, I’ve not seen a single person in 93:20 or on level 1 say they’ve tried for the discount and it’s not been on their card. So why would anyone in those areas assume they haven’t got it, until they’ve tried?

We all know emails are hit and miss on which ones you receive.

If the club were being cynical, they just wouldn’t have offered it. No one was expecting it.

 

[dickie davies]

Unless I’ve skipped some posts, I’ve not seen a single person in 93:20 or on level 1 say they’ve tried for the discount and it’s not been on their card. So why would anyone in those areas assume they haven’t got it, until they’ve tried?

We all know emails are hit and miss on which ones you receive.

If the club were being cynical, they just wouldn’t have offered it. No one was expecting it.

Read Ribble's post tgat i quoted that he's the only person in his immediate area that has received the voucher

 

[Citizen of Legoland]

Read Ribble's post tgat i quoted that he's the only person in his immediate area that has received the voucher

Here’s the text from the email I received…


Good news! We are delighted to be able to offer all Season Ticket Members a complimentary £10 Food & Beverage credit to use at the Etihad Stadium.

You do not need to do anything to be eligible for this credit, it’s simply a thank you from us for your loud and loyal support.

The roll-out of this credit follows a successful trial at the recent Tottenham Hotspur match with Season Ticket Members located in 93:20.

To best manage the operational roll-out of this credit, we are gifting it to Season Ticket Members in sections. Starting with the Nottingham Forest fixture tomorrow, all Season Ticket Members in Level One of the Etihad Stadium will be able to access their credit.

Season Ticket Members located elsewhere in the Etihad Stadium will receive their credit soon.

We have already added the credit to your NFC Mobile Season Ticket or Physical Season Ticket, to be redeemed at Food & Beverage kiosks around the stadium. You simply need to scan your Season Ticket at any Food & Beverage kiosks to receive the credit. Please see more information below.

You will be able to redeem this at any men’s home match at the Etihad Stadium until the end of February 2025, starting with the Nottingham Forest match on Wednesday 4th December. Alongside the credit, Season Ticket Members will continue to receive a 10% discount for all Food & Beverage transactions.

And to confirm, if you don’t use all the £10 in one transaction the balance is still available for use until the end of February.

How to use your £10 Food and Beverage credit​

Order food and drink at any Food & Beverage kiosk Scan your NFC Mobile Season Ticket, or Physical Season Ticket, at the dedicated scanner £10 (or the total value of the transaction, whichever is less)* will be discounted off the total balance Pay any difference as normal *Any unused credit will remain on your account for future use, until the end of February 2025.​

What if there are any issues with my order or my credit doesn’t work?

• Please contact our dedicated Fan Support department who are on hand to help.

 

[Citizen of Legoland]

I’ve assumed that I’ve still got a free Pint left -as my Forest freebie was supposed to be £4.72. Odd thing is I was the only SC Holder near me who got this freebie v Forest it seemed -so they must be phasing it in

Yes, see above, your credit is safe.

 

[Johnny Mars Bar]

I still haven’t had this email, but I get millions of texts from city banging on about car parking and tickets going onsale that I can’t unsubscribe from, which is a breach of GDPR laws.