after being mithered by a company for a few weeks i agreed to swap phone contracts from orange to 3mobile on the understanding i'd receive a new phone and that they'd buy out my contract with orange . the new phone arrived - great - but no paperwork from the company ( they sounded all asian lads said they were from manchester) - got a bill from orange today for £71 for leaving my contract early. dont want to just right off the seventy quid straight away but cant be arsed ringing the 3 call centre in bloody Calcutta !! anyone got any advice or the 3mobile customer services e-mail address
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3 mobile advice
- Thread starter 183sash
- Start date
I'm a bit late to this but it sounds like you organised your contract through a third party dealer / reseller which then organised a contract for you with 3 - long story short - 3 is only responsible for providing you with network coverage etc as per the contract you agreed to for 3 service.
The agreement you made with the third party ie they'd buy out your contract with Orange etc is an agreement with that company - I'd look at contacting Trading Standards about them if they refuse to honour the agreement you made.
It's not the answer you were probably hoping for but I hope it is of some help.
All the best.
The agreement you made with the third party ie they'd buy out your contract with Orange etc is an agreement with that company - I'd look at contacting Trading Standards about them if they refuse to honour the agreement you made.
It's not the answer you were probably hoping for but I hope it is of some help.
All the best.
BELLAMYS END
Well-Known Member
for your own wellbeing and sanity cancel your 3 contract, absolutly horrible company to deal with. God even being on hold with them playing blue monday on a loop is friggin torture