Another ticket transfer problem (Leipzig)

[Alfie Budd]

Can you not put CL tickets on the exchange?

Ticket Exchange has only ever been for league games.

 

[yeseye]

If anybody is struggling to send a ticket to a friend then all they need is your name & supporter number and they can collect a paper ticket from the ticket office.

 

[didsburyblu]

Looking to transfer a ticket but when I log into my online account I just get unknown error. Have tried a friends too and same issue. Anyone else experiencing this issue?

 

[JWCH-99]

Looking to transfer a ticket but when I log into my online account I just get unknown error. Have tried a friends too and same issue. Anyone else experiencing this issue?

Yes same issue I’m trying to phone City now to speak to someone but on hold. I’ll let you know what they say.

 

[didsburyblu]

Yes same issue I’m trying to phone City now to speak to someone but on hold. I’ll let you know what they say.

Thanks

 

[JWCH-99]

Thanks

They did it for me over the phone it took about 10 minutes to get through. They said they weren’t aware they had issues with the ticket transfer but would look into it.

 

[didsburyblu]

They did it for me over the phone it took about 10 minutes to get through. They said they weren’t aware they had issues with the ticket transfer but would look into it.

OK cheers ain't got time to phone so hopefully they resolve it soon. I've mentioned it to City's twitter account too and a few people have mentioned it on there too so hopefully they act on it

 

[bladdered]

Ticket Exchange has only ever been for league games.

You can definitely do it for FACup as long as you're on cup scheme. Not sure about CL.

 

[Manchester33]

Looking to transfer a ticket but when I log into my online account I just get unknown error. Have tried a friends too and same issue. Anyone else experiencing this issue?

Sounds like a browser issue. Try clearing your cache/using a different browser (e.g. if you're using Chrome, try Edge or Safari on your phone etc).
I used the ticket transfer earlier, and it worked fine, so it could likely be a problem on your end and clearing cache/cookies is a pretty good place to start.

 

[berryblue]

You can definitely do it for FACup as long as you're on cup scheme. Not sure about CL.

Phoned them up and they told me I can't sell on a CL Ticket via City exchange.

 

[didsburyblu]

Sounds like a browser issue. Try clearing your cache/using a different browser (e.g. if you're using Chrome, try Edge or Safari on your phone etc).
I used the ticket transfer earlier, and it worked fine, so it could likely be a problem on your end and clearing cache/cookies is a pretty good place to start.

I've tried that and makes no difference and also tried on a few different devices, others have reported the issue too to City so assume it must have happened after you did your transfer. Hopefully it gets resolved soon save me having to call City

 

[MCFC Wirral]

Safari on iPhone can be shocking for tickets. I downloaded Firefox for certain types of purchase and it works fine.

 

[Manchester33]

I've tried that and makes no difference and also tried on a few different devices, others have reported the issue too to City so assume it must have happened after you did your transfer. Hopefully it gets resolved soon save me having to call City

I've just tested and not working for me now either - I obviously got lucky transferring when I did.

Technology hey...

 

[didsburyblu]

I've just tested and not working for me now either - I obviously got lucky transferring when I did.

Technology hey...

It's poor.... Lots of people reporting issues to City twitter, can't transfer tickets can't print tickets but City still haven't even acknowledged theirs an issue theyre looking into

 

[Alfie Budd]

You can definitely do it for FACup as long as you're on cup scheme. Not sure about CL.

Are you sure you’re not getting Ticket Exchange (offering up your ticket for the club to try and sell in exchange for 1/19th of the cost of your season card) mixed up with Ticket Transfer (transferring a ticket to someone in your friends and family)?
Ticket Transfer is available for cup games but Ticket Exchange isn’t.

 

[blue44]

I've tried that and makes no difference and also tried on a few different devices, others have reported the issue too to City so assume it must have happened after you did your transfer. Hopefully it gets resolved soon save me having to call City

If i log into my City account on my laptop ( using chrome ) i cant even start to try to transfer any tickets atm
yet
if i log into my City account on my mobile ( using chrome again ) i could if i wanted transfer tickets,its bazarre

 

[bladdered]

Are you sure you’re not getting Ticket Exchange (offering up your ticket for the club to try and sell in exchange for 1/19th of the cost of your season card) mixed up with Ticket Transfer (transferring a ticket to someone in your friends and family)?
Ticket Transfer is available for cup games but Ticket Exchange isn’t.

Yes sorry it is the Ticket Transfer I was thinking of.

 

[gouldybob]

I've tried that and makes no difference and also tried on a few different devices, others have reported the issue too to City so assume it must have happened after you did your transfer. Hopefully it gets resolved soon save me having to call City

Still reporting "Unknown Error" on 4 devices and 3 different browsers. Ended up in a 10 minute wait to get it resolved in 5 minutes.

Poor they couldn't get a message out as I even contacted them via twitter and just got a "like" back