Manchester City as a club have had their most successful period in our history
Our fan base with young people will grow because of this.
We are just about to complete the 300 million pound expansion of our stadium in the North Stand
But there are still issues with ticketing- Manchester City created their own issue and scored a massive own goal
They created this role
Manchester City created a dedicated Ticket Compliance Manager/Officer role to investigate unauthorized ticket resales, combat touting, and suspend accounts violating the club's ticketing terms. The position manages club investigations into unofficial platforms and oversees punishments, such as temporary stadium bans, for fans who illegally resell their tickets.Key Aspects of the RolePrimary Responsibilities: Monitoring social media, checking ticket resale sites, and cross-referencing supporter accounts to identify unauthorized ticket sales and stop touts.Enforcement: Fans found selling tickets outside of official club channels—even for less than face value—are subject to significant account suspensions (e.g., 6 months to permanent closures).Club Integration: The Ticket Compliance Manager works alongside the club's safety, security, and fan support teams, and frequently coordinates with the club's official fan consultation group, City Matters, to report on touting data.Safe and Legal Ticket OptionsTo avoid running afoul of the Ticket Compliance Officer, fans should only use official club channels.Official Exchange: Season ticket holders can safely release their seat for specific matches using the official Man City Ticket Exchange.Safe Ticket Buying: Review the club's official Man City Safe Ticket Buying guide for approved purchasing methods and authorized hospitality packages.Contacting the Club: If you need help with ticketing policies or need to appeal a compliance decision, you can use the Man City Contact Support page or call their dedicated support line at +44 (0)161 444 1894
They created the resellers' issue where the tickets are sold to the reseller, so Manchester City have the money for the ticket, but the resellers have not sold the ticket on at inflated prices, so the empty seats are caused by the club
So Emptyhad issues will continue until someone realises you're better selling the ticket cheaper than trying to overcharge