Wafty Cranker
Well-Known Member
- Joined
- 31 Mar 2006
- Messages
- 1,104
I'm after some advice. Last season I purchased a Now TV Sky Sports for 10 months for £179, paid it it one go and got Sky Sports for 10 months. What I didn't realise is that after 10 months I went onto a contract worth onto £33.99 a month.
For one reason or another I've only just spotted that they've taken 3 lots of £33.99 off my credit card. I got on live chat to tell them I wanted it refunding, but they said it was in the T&C (it was, as I've now read them).
I kicked off and said I'll report the transactions as fraud to my bank as I didn't want them. They didn't seem arsed.
I've done some quick research and come across this on the government's website (https://www.gov.uk/guidance/unfair-terms-explained-for-businesses-full-guide)
"Terms that can be used to extend a contract beyond what your customer would normally expect may be unfair. The effect of these types of terms is to potentially tie customers into paying for something which they no longer want or need."
& this
"It is made clear to customers at the outset how their subscription or contract will be renewed and the contract requires that they are sent a reminder a reasonable time before it is due to be renewed. The reminder should include clear information about the terms of the proposed renewal of the contract and the reasonable steps customers need to take to stop the renewal, if they wish to." - On this one they never contacted me to remind me.
Anyone got any knowledge with this, that can give some input of how to best proceed. Challenge it with NowTv? Report it as fraud to the bank, or what?
For one reason or another I've only just spotted that they've taken 3 lots of £33.99 off my credit card. I got on live chat to tell them I wanted it refunding, but they said it was in the T&C (it was, as I've now read them).
I kicked off and said I'll report the transactions as fraud to my bank as I didn't want them. They didn't seem arsed.
I've done some quick research and come across this on the government's website (https://www.gov.uk/guidance/unfair-terms-explained-for-businesses-full-guide)
"Terms that can be used to extend a contract beyond what your customer would normally expect may be unfair. The effect of these types of terms is to potentially tie customers into paying for something which they no longer want or need."
& this
"It is made clear to customers at the outset how their subscription or contract will be renewed and the contract requires that they are sent a reminder a reasonable time before it is due to be renewed. The reminder should include clear information about the terms of the proposed renewal of the contract and the reasonable steps customers need to take to stop the renewal, if they wish to." - On this one they never contacted me to remind me.
Anyone got any knowledge with this, that can give some input of how to best proceed. Challenge it with NowTv? Report it as fraud to the bank, or what?