Booking Fees?

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Why Always Ste

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Joined
15 Oct 2009
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I had a conversation at the game last night regarding Booking Fees.
I rarely ever book tickets on the phone so I wouldn't know but a mate was saying he booked 2 Adult tickets and 2 U-16 tickets for Palace last night.

The Total was £32, £15+£15+£1+£1=£32
But he was charged £42 (£10 booking fee, £2.50 for EACH ticket)

So for a U-16 £1 ticket, it was a £2.50 booking fee :/

The ticket office did say he could book it online and the charges don't apply online..... So he did.

But I was left wondering - why the booking fees when City want to apparently encourage more fans in attending these fixtures (with discounted ticket prices)
And especially for U-16's as City acknowledge we do have a quite high average age fanbase.

I don't think there would of been thousands of more people attending if booking fee's were suddenly wavered, but surely it's just another off-putting part of the ticket purchasing process.

Hat's off to City for last night though as the kids I took had a great experience (their first City match)
We (the regular matchgoers) may not enjoy this but things like cheesy teen pop music, facepainters, football pool and so on the kids really like this.

I'm just glad on saturday I can watch the match in peace with my pint and no kids in sight :D
 
Is the ticket office call centre outsourced? If so, it might be to do with their fee? I must have used them twice ever and neither person seemed to know their stuff with regards to the club.
 
GXCity said:
Its the fee the ticket agency charge. If you buy through City there is no charge
Click to expand...

Ah right ok.
As much as myself and others may be accustomed to purchasing tickets online a vast number of people won't be.

There just needs to be a better/easier way to get people in the stadium (who would go, but don't normally go)
And they'd be enticed by sensible pricing policies such as last nights match.

An Idea I've had for awhile would be this:

Ticket Booths (like Telephone boxes) in and around the City Centre, possibly even at ATM's in the city?
if our owner can actually buy Barclays Bank then????????????

So people could put in their debit/credit card, pay, and the ticket will come out of the Pod/Booth
Similar to the Metrolink ticket booths.

Someone who lives in Manchester, never been to a game before, notices the tickets only a Tenner and a kid a quid offer... Bang, they're buying tickets straight away.
 
Why Always Ste said:
Ah right ok.
As much as myself and others may be accustomed to purchasing tickets online a vast number of people won't be.

There just needs to be a better/easier way to get people in the stadium (who would go, but don't normally go)
And they'd be enticed by sensible pricing policies such as last nights match.

An Idea I've had for awhile would be this:

Ticket Booths (like Telephone boxes) in and around the City Centre, possibly even at ATM's in the city?
if our owner can actually buy Barclays Bank then????????????

So people could put in their debit/credit card, pay, and the ticket will come out of the Pod/Booth
Similar to the Metrolink ticket booths.

Someone who lives in Manchester, never been to a game before, notices the tickets only a Tenner and a kid a quid offer... Bang, they're buying tickets straight away.
Click to expand...

You used to be able to buy tickets from the old City Store when it was inside the Andale Centre. I bought tickets for loads of games from there. Going back a couple of years though..Pearce era, possibly earlier.

Not sure if the 'new' City Store on Market St sell tickets? Can't say I've ever looked or noticed. But selling tickets from the shop in town sounds like a good idea IMO.
 
johnnymarrsbarres said:
You used to be able to buy tickets from the old City Store when it was inside the Andale Centre. I bought tickets for loads of games from there. Going back a couple of years though..Pearce era, possibly earlier.

Not sure if the 'new' City Store on Market St sell tickets? Can't say I've ever looked or noticed. But selling tickets from the shop in town sounds like a good idea IMO.
Click to expand...

Yea I remember the old store selling them, the one on the ground level of Arndale. Unsure if the new store in town sells them though.

If I was running City I'd definitely be looking into investing in small Ticket Booths scattered around the City, similar to the Programme Booths outside the stadium.
With ticket info on the booths and maybe even the ability to register as a "Cityzen"
 
Why Always Ste said:
Yea I remember the old store selling them, the one on the ground level of Arndale. Unsure if the new store in town sells them though.

If I was running City I'd definitely be looking into investing in small Ticket Booths scattered around the City, similar to the Programme Booths outside the stadium.
With ticket info on the booths and maybe even the ability to register as a "Cityzen"
Click to expand...

Agree completely. Wouldn't want to go down the "tourist attraction" route like the scum though.

Also remember buying tickets from the students union a few times for a tenner, it was great. Again, not sure if they still do this.

The ticket office at the ground is a bit of a trek unless you're going there anyway, and a good info point/ticket office in town sounds like an obvious good idea to me.
 
Why Always Ste said:
Yea I remember the old store selling them, the one on the ground level of Arndale. Unsure if the new store in town sells them though.

If I was running City I'd definitely be looking into investing in small Ticket Booths scattered around the City, similar to the Programme Booths outside the stadium.
With ticket info on the booths and maybe even the ability to register as a "Cityzen"
Click to expand...
That is unrealistic / inpractical. Each booth would need to be wired up to the computer system and have a computer / printer / phone / safe etc inside it. Would have to be made of steel to keep it protected! Woud need to be bigger than the Tardis inside!
There should be access to tickets via the Market Street shop though.
 
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