Burnt by an iron!

[PistonBlue]

To cut a long story short;

I was ironing (I know, you'll say my lady should have been doing it!) when sparks and a flame shot from the base of the cord where it enters the iron. I subsequently burnt the side of my left hand and after a visit to A&E had the injury cleaned and bandaged. After 4 follow-on visits to a nurse to have the injury cleaned and re-bandaged the hand has healed nicely.

Now I'll get to the point, I sent the iron away to the manufacturers for investigation and a few weeks later received a letter from their insurers stating that they would offer me £200 as a 'full and final settlement'.

My questions are:

1) Do you think the offer is sufficient, a few mates have advised me that I should never accept a first offer from an insurance company?

2) They haven't actually said they are accepting responsibilty so their offer could maybe construed as a goodwill gesture - if I asked for more money could they refuse and withdraw the first one?

Cheers in advance for any advice.

Take the money as I don't see the point of why they offered it

...beacuse their faulty product injured me maybe? It was only around 6months (I missed this point earlier, apologies!) so shouldn't be failing at that point.

Did they explain how and why the fault occurred? If not ask them to do so. An admittance of guilt, negligence or bad workmanship in writing will give you a stronger hand to get more cash from them. If they are offering you £200 then a good lawyer could get you a grand, minus the bluemoon members commission of course.

 

[Carver]

From what I can gather in your original post you sent the iron away for 'investigation' into what's wrong with it.

If so I would be insulted at their derisory offer of a bribe / keep quiet pay off and be concerned about the health and safety aspect of this product and how it affects fellow consumers. Get onto watchdog to investigate but try and find out if anyone else has had problems with the same product. Then sue the bastards. (I wouldn't sue really but would accept a full apology and admittance of the product's failure with a replacement / upgrade).

Sorry mate, you still haven't got to the point, I'm surprised no-one's asked. You've seen this nurse 4 times now and the original accident only happened because 'your lady' wasn't doing the ironing. What's the story? Still with the lady or have you plucked up the courage to ask the nurse out yet? ;-)

 

[citymacc]

£200 for a burnt wrist? I would be very happy with that, dont be greedy and just take the money.

...if I'm honest I probably always was going to, I just wanted confirmation that I was doing the right thing!