FAQ from the OS....Thought it might help.
Q. How many tickets can I purchase?
A. Supporters wishing to purchase tickets must present their valid Seasoncard and, if purchasing for other Seasoncard holders who meet the qualifying criteria, present their valid Seasoncards. Under no circumstances will tickets be sold to supporters without production of a valid Seasoncard. Subject to the above conditions, one Seasoncard holder may purchase a maximum of six tickets.
Q. How many loyalty points will I need to purchase a ticket?
A. It is not possible to accurately predict at what point all tickets will have been sold.
Q. My child doesn’t have as many points as I do. Will I be able to get them a ticket at the same time as mine?
A. The club has made a number of tickets available which may be purchased on behalf of junior Seasoncard holders. An adult Seasoncard holder who meets all the qualifying criteria to purchase a ticket may purchase a maximum of two junior tickets at the same time. This is subject to availability and adult Seasoncard holders must present the valid junior Seasoncard(s) at the time of purchase.
Q. I want to sit with people who will not qualify at the same time as I would. When should I purchase my tickets?
A. This process has been put in place to ensure those supporters who sit together at the Stadium are given the opportunity to sit together at Wembley. Obviously, not all supporters will have the same loyalty points, so in order to address this, the following process will apply:
The minimum number of supporters that qualify as a group is four, the maximum number who qualify as a group is six. Supporters wishing to purchase together as a group must be in possession of Seasoncards which are located in the same area (i.e. Stand/Block) at the City of Manchester Stadium. Appropriate checks will be carried out at the Point of Sale.
A group of supporters may purchase semi-final tickets together as soon as 50% of the supporters have the requisite number of loyalty points, as long as all supporters have 3,000 points or more.
For those supporters on the 2010/11 FA Cup Games Direct Scheme who will directly benefit from having an accelerated purchase process, it is important to note that should they wish to sit with fellow supporters who are not active members of the FA Cup Games Direct Scheme, they can only purchase together when other Seasoncard holders within the group are eligible to purchase in their own right.
In line with the above, any one supporter can purchase up to six tickets, using valid, qualifying Seasoncards. To purchase tickets on behalf of other supporters, the buying supporter must be in possession of each of the respective cards at the time of booking and be prepared to answer a number of security questions relating to each of the card holders including date of birth, postcode and card number.
Q. I am on the 2010/11 Cup Games Direct Scheme, am I guaranteed a ticket?
A. If you are a Seasoncard holder, are an
active member on the 2010/11 Cup Games Direct Scheme for the FA Cup competition, or have enough loyalty points then you may apply in line with the selling criteria. Supporters should note that if they have left the 2010/11 Cup Games Direct Scheme (FA Cup) regardless of the reason, they will not qualify for priority access for a semi final ticket.
Q. I have attended all home FA Cup Games, am I guaranteed a ticket?
A. Only Supporters who are active members of the 2010/11 Cup Games Direct Scheme for the FA Cup competition, are guaranteed a ticket.
Purchasing Tickets
Important Information. A copy of the Conditions of Issue (issued by the Football Association) will be available to all supporters who purchase tickets for the semi-final. All supporters who purchase a ticket agree to the conditions contained therein.
Q. Can I choose where to sit?
A. Subject to availability, supporters will have the option to choose which Category they wish to purchase a ticket from. The best available tickets will then be allocated from this section.
Q. I have already purchased a ticket, but now want to sit with friends, can I exchange?
A. No. In line with the Conditions of Issue, once a supporter has purchased their ticket, this is the only ticket that will be allocated to them.
Q. Can I upgrade a ticket?
A. No. In line with the Conditions of Issue, once a supporter has purchased their ticket, this is the only ticket that will be allocated to them.
Q. How will I receive my ticket(s) if I purchase over the phone?
A. Tickets will be sent by Special Delivery at a cost of £5.05 to the registered address of the Seasoncard holder. Please note there is a booking fee of £2 per ticket for all tickets purchased over the phone. Under no circumstances will tickets be posted to any other address. Where supporters have the same registered address and purchase tickets together, only one delivery cost will apply.
Q. I have a Citycard, will I be able to purchase a ticket?
A. If the club’s allocation is not taken up by Seasoncard holders, they will be offered to Citycard holders on a similar basis with supporters with the highest number of loyalty points having the opportunity to purchase a ticket first.
Q. I have an Accesscard, will I be able to purchase a ticket?
A. If the club’s allocation is not taken up by Seasoncard or Citycard holders, they will be offered to Accesscard holders on a similar basis with supporters with the highest number of loyalty points having the opportunity to purchase a ticket first.
Q. I am visiting the country and would like to see the game, would I be able to get a ticket?
A. No. You will not be able to purchase a ticket from the Club without being a current membership card holder.
Disabled Supporters Information
Q. How many wheelchair spaces will we receive?
A. 100 Wheelchair spaces with provision for a free Assistant. We will also receive 50 visually impaired and walking ambulant spaces with provision for free personal assistants.
Q. How will tickets be allocated?
A. Tickets for the semi-final will be allocated to Disabled Seasoncard holders in line with the published sales schedule and club’s loyalty points system, subject to availability. Disabled supporters with the highest number of loyalty points or who are active members of the 2010/11 Cup Games Direct scheme for the FA Cup, will have the opportunity to purchase a ticket first.
Q. Will there be disabled parking?
A. Blue Badge Parking is available to purchase at a cost of £17.75 per space. To book, please visit <a class="postlink" href="http://www.csparking.com/stadium" onclick="window.open(this.href);return false;">http://www.csparking.com/stadium</a> or alternatively phone 0208 900 2405. In addition, there is a Shuttle Bus Service available from Wembley Park Station to the stadium. For further information and to book a place on this, visitors can call 020 8838 1353 or visit <a class="postlink" href="http://www.brentct.org.uk" onclick="window.open(this.href);return false;">http://www.brentct.org.uk</a>.
Q. I am visually impaired, can I gain access to the match commentary?
A. Yes. Wembley Stadium operates a free of charge system for personal commentary receivers with either head-set or mini induction loop so that the commentary is available. These can be used anywhere within the seating bowl and need to be pre-booked by emailing:
accessforall@wembleystadium.com.
Q. How do I access the Stadium?
A. Access is across level plazas with no steps and no ramps steeper than 1:20. Wheelchair users and other disabled spectators enter the Stadium with all other spectators, through the same turnstiles and through the same entrances.
From the North either up the pedway to the outer concourse or using the lift from the North entrance point up to the outer concourse.
From Wembley Stadium Station and Wembley Central Station (South West) access is across the White Horse Bridge and onto the outer concourse.
Hospitality Packages
Q. Will the club be providing Hospitality Packages for the game?
A Official VIP coach and rail travel packages (Day trip and Overnight trip) along with City Match Break packages are available from Thomas Cook Sport. You may register for these packages now. To register or to find out more information, please visit <a class="postlink" href="http://www.thomascooksport.com" onclick="window.open(this.href);return false;">http://www.thomascooksport.com</a> or telephone 0870 752 0924.
Travel
Q. Will the club be providing transport to the game?
A Official coach and rail travel packages are available from Thomas Cook Sport. You may register for these packages now. However, you should note that places on the travel packages will only be confirmed once you have qualified and purchased your match ticket through the club. To register or find out more, please visit <a class="postlink" href="http://www.thomascooksport.com" onclick="window.open(this.href);return false;">http://www.thomascooksport.com</a> or telephone 0870 752 0924.<br /><br />-- Sun Mar 20, 2011 11:49 am --<br /><br />
Hinchcliffe at the far post said:
Blue Tooth said:
The club has made a number of tickets available which may be purchased on behalf of junior Seasoncard holders. An adult Seasoncard holder who meets all the qualifying criteria to purchase a ticket may purchase a maximum of two junior tickets at the same time. This is subject to availability and adult Seasoncard holders must present the valid junior Seasoncard(s) at the time of purchase.
But they don't sit with us? Do you think it comes under the 'buying as a group' umbrella?
I think, but don't quote me, that as CDS memebers you will get first pop at the 'Junior' offer when you show up on day, 1 so you are pretty likely to get them I would think. It does not say anything about location under the 'junior' offer details just that you can but a maximim of 2.