Hiya mate we were on same flight (might have spoke to you did you take the gatwick flight) just banged ours straight to a claims company "resolver" they take 20% but seem pretty confident of a result anything we gets a bonus.Myself and my old man were meant to be on a return flight from Nantes to Manchester last Monday with Ryanair but they cancelled it after it was scheduled. They've been no help at all because our journey was booked via mytrip.com and our travel insurance provider has just said they won't payout because our policy didn't cover it.
We're about £500 each down because of Ryanair, for the replacement flight and hotel. Can anyone with experience doing this please help us get our money back, this whole thing has been a disgrace to be honest and it's really left a bitter taste in the mouth.
Any help would be greatly appreciated. Thanks blues.
Apparently even if you book through a third party Ryanair have a duty of care, not we've cancelled your flight do one. No rep at airport or any form of contact other than e-mail we've cancelled your flight.All the relevant information has been covered, but Ryanair will make life difficult for you now as it was booked via a 3rd party.
Anyone looking at booking a low cost carrier flight, just go straight through the airlines direct website.
The occasional small saving via consolidators on websites like Skyscanner simply isn't worth the hassle when things go tits up (and they do go tits up more than people realise)
Good luck getting your money and compo back.
Apparently even if you book through a third party Ryanair have a duty of care, not we've cancelled your flight do one. No rep at airport or any form of contact other than e-mail we've cancelled your flight.
You’re right the flight was running 3 hours late so they’re perfectly prepared to take the hit on cancelling the flight than play catch up, they had no one at the airport to advise on anything hence why we handed ours over to a claims company who are prepared to take them to court.They do, but they make life extra difficult for you if you've gone through a 3rd party.
Ryanair are difficult enough to deal with directly, it's really not worth adding in additional potential hassle using a consolidator (for what is often nothing more than a tiny saving)
Ryanair don't have reps, they barely have actual staff at an airport, such is their business model.
Depends why it was cancelled. Our easyjet flight from Dalaman to the uk was cancelled on Sunday night. It was because of the storms over here so they don't have to pay us a penny. However we booked new flights for Tuesday morning at no extra cost and we got into an easyjet hotel in Dalyan for 2 nights (which we had to arrange as all the easyjet staff had fucked off home) which was covered including three meals a dayEasyjet cancelled my flight to Turkey after I had checked in at Manchester Airport. I found a flight with another airline for the next day and they paid for it . Also got about £350 compo. So you will definitely be due some dosh .
Threatened them with this and explained we were told by their staff at the airport, and with some consistent pressure via phonecalls chasing updates on the complaint from them.. eventually got most of it back.Straight to the ombudsman with you. No fucking about.