Currently in my 2nd hour on the phone to the 'ticket office'. Made a terrible mistake in buying a single ticket and then needing two, as one of the kids deciding they can make it. Phoned to ask to swap my single for two seats together. It was like I had asked the lovely work experience 14 year old in the ticket office for the answer to the meaning of life. He struggled to understand it was for the away cup game, then told me it was sold out (despite the new blocks being added and showing over 300 seats on the website). When I explained there were new blocks on sale - he told me they were for West Ham fans. After 45 mins, he transferred me to a 'manager' who made the change in less than 30 seconds....