Liverpoolare clamping down on the transferring of tickets and this week a number of members have been handed a temporary suspension and placed under investigation after allegedly breaching club rules.
Confidential has seen numerous emails sent to fans who have previously transferred their tickets to others via the club’s official channels. Ticket-holders are allowed to pass on their seats a couple of times a season in the event they can’t get to a fixture. Only members who attended at least 13 Premier League home games the previous season have this option.
Many fans are grumbling about this as they have given a ticket to a friend or family member in good faith for a fixture they cannot attend – not tried to tout them for profit – and have since been suspended.
The club email states: ‘You have distributed match tickets to an account that has supplied misleading or incorrect information, and/or distributed match tickets to an account that has, in the club’s opinion, failed to verify their identity and/or has supplied misleading or incorrect information contrary to section 7.2.22 of our Ticketing Terms and Conditions. As a result of this allegation, your account will be suspended until the investigation process is completed.’
Supporters have complained, with one account posting: ‘More sanctions emails today for breaking 7.2.22. Must be sickening when all you have done is send a ticket.’
One fan said: ‘99 per cent identical email being sent out to everyone that has received one. LFC let your mates put them on LiveFootball though.’
At the time of writing, the cheapest Liverpool ticket on the resale website LiveFootballTickets for the final home game of the season against Crystal Palace is just over £2,000. If, as expected, Liverpool go on to win the Premier League title, Arne Slot’s side would lift the trophy that day.
Confidential understands that the move from the club is part of ongoing work around touting. A total of 1,500 tickets were cancelled across the 2023-24 season and in October last year Liverpool revealed that they had shut down close to 100,000 fake ticketing accounts, while issuing 75 lifetime bans and 136 indefinite suspensions.
The vast majority of lifetime bans and indefinite suspensions were for unauthorised selling of season tickets, memberships or hospitality tickets, in breach of the terms and conditions. At the time, over 5,000 accounts were under review by the club for suspicious activity.