And I'd love to hear the list of CityMatters accomplishments in the last few years. We can put them up against the times they failed to influence, for balance.
I'll answer this, although I've not been actively involved since I stood down 2 years ago. The first thing to say is that the club can do whatever it wants, based on its commercial and operational interests, and there's nothing City Matters can do to force them to adopt an alternative. So while we continually badgered them about ticket pricing strategy, they largely ignored us. But we did have some successes as well.
- The independent food stalls around the campus were our suggestion, as was the introduction of a better selection of beers (although Asahi seem to have put an end to that).
- We asked for a covered fan zone as part of the North Stand extension, which we're getting.
- We've had input into numerous operational issues, including an agreed policy on enforcement of ground regulations and punishments for infringement of these.
- A lot of work has been done in the working groups on Ticketing, Catering & DE&I. I was part of the Ticketing group and we did a lot of work on how to minimise no-shows (and the Flexi Gold was a suggestion that came from City Matters), getting plastic seasoncards for those who needed them, looking at how we could change the loyalty points system (which is obviously contentious and complex, and still ongoing), plus the 18-25 allocation and a ticket amnesty, so people could transfer tickets they'd been using in other names to their own. We also got involved in planning the renewals process.
- The other groups have done work on food & beverage quality (including getting more healthy options), availability, queuing and signage, and taking action on discriminatory behaviour.
- We've highlighted issues with retailing and problems with the previous merchandise supplier, leading to a change.
- We've made progress (or thought we had until recent events) in the treatment of fans with disabilities
- We've worked on sustainability issues, including a series of meetings I was involved with around the Co-Op Live logistics.
- We had effective input into redesign of the membership schemes. In fact a lot of our input generally has been focused on toning down some club suggestions that we felt were well wide of the mark.
And then there's all the things I and others did for individual fans who had varying problems, which probably gave me the most satisfaction, including fans who thought they'd auto-renewed their season tickets but the process had failed, they'd lost their seats and couldn't get anywhere with Supporter Services. CM gave me the platform and ability to sort these things out quickly and effectively.
We could never stop the club putting in a new hospitality facility that meant people had to move from their seats, but we got them to manage the communication and resolution better.
I've never hidden the fact that there were often deep frustrations and even anger at club actions that we couldn't influence, or where our input was ignored. I'msure
@Alex - City Matters will echo that, and the recent decision to charge disabled fans for parking without any sort of consultation, is one of the most infuriating and there are plenty more like that.
So, lots of frustrations but also achievements. On the whole it's better to be at the table than not.