Just wanted to provide a quick update on this following a Fan Experience sub-group meeting last night.
The club are aware of the issues with the services - particularly around the pricing for families/groups. They also appreciate that delays/diversion would really put people off using the service.
Clearly, the current service are a trial and they are undertaking analysis as the data set increases on route optimisation and so on. There’s a lot that could be said for each route, and personally I think they overlooked some of the routes where existing supporter club buses and such already exist. That said, the routes from Shaw, Macclesfield and Offerton are amongst the most well utilised. Overall, the services are at around 30% capacity, which has increased game by game.
My main ask, however, is that I would really encourage anyone who does utilise the service to leave feedback. The project is quite a big undertaking by the club and this is really helping them (with City Matters input) to shape them going forward. Besides, I believe the club are planning to enter those who provide feedback into a draw for a signed shirt and given the relatively low number of completions to date, you’d stand a better chance than usual at winning one of these things!