Complaint to BBC regarding Pete the Badge

I have just sent this with a link to the twitter page:

"I am complaining regarding an offensive photo caption (05 Feb) which referred to a Manchester City fan as "Bertie". I believe someone at the BBC added this caption to deliberately cause offense.

As you will now be aware, the term Bertie is a derogatory term for a Manchester City fan. The individual who appended the caption to the image would have been fully aware that this was offensive to Manchester City football Club and the Fans. I have had the privilege to speak to Pete (the gentleman in the photograph) on a number of occasions, both at Maine Road and The Etihad Stadium and he is a genuinely nice guy. He has done absolutely nothing to deserve this.

The BBC owe Pete and Manchester City Football Club an apology. I would also like assurances that the individual(s) responsible for this will be disciplined for their actions and that the BBC will put systems in place to ensure an incident of this kind does not happen again.

I would like a response to this complaint, but please do not embarrass yourselves further by furnishing me with the same cut and paste response you have sent to other complainants in in this matter."

I await their response........
 
BringBackSwales said:
You and your mates used to take great enjoyment asking Pete the time and then cracking up? Why?
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Because he was dressed head to toe in sky blue and it made us chuckle that his dedication was such that he'd found the one and only digital watch that matched our kit at the time. Nothing more, nothing less.
 
nefynblue said:
Following my correspondence with the club, and my earlier criticism of them for not recognising my email of complaint, there is news. I've received a reply from Vicky Kloss. I think the following email from her will answer most of the questions raised on this now lengthy thread. Credit where it's due, and I draw comfort from the fact that the club is indeed engaging the relevant departments at the BBC, press and media in general to robustly defend and challenge potentially damaging matters that affect our club.

David,
Thanks for the email. We, like you, were obviously concerned to see this instance of Pete being labelled as ‘Bertie’ on the BBC website. The inference was as clear to us as it was to you (and others on some of our fan forums).
As soon as it was brought to our attention, we immediately contacted the Head of Football at the BBC (in writing and on the phone) to formally raise our objections. The BBC agreed with ours (and the fans) views on this posting, ensuring it was removed immediately and that the matter was to be looked into internally.
My team also undertook a regular and detailed dialogue with senior members of the Supporters Club throughout this process, who, in turn, liaised with the fans about our position/action via one particular bluemoon thread on this topic.
The current position is that we understand that the BBC are apologising in writing to anyone offended by this posting. This, coupled with the removal of the post, is the response we would have been looking for from any media outlet publishing an untruth.
Beyond that, my team are proactive with issues of clear misrepresentation in relation to Manchester City FC and our supporters and in relation to Simon Heggie in particular, the reason you didn’t get a response is that the email address was incorrect so it was never received.
Kind regards
Vicky Kloss

Vicky Kloss
Chief Communications Officer
City Football Group


mail


I think you would all agree that was excellent work from Vicky and her team. Her department receives its fair share of criticism on here. So it's only right and proper to promote the department when a lot of their work involves a quiet diplomacy most of the time. Now back to the BBC complaints department.
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Why do you consider this "excellent" work? I'd consider it mealy-mouthed, corporate bollocks. What the fuck is an "untruth"? This isn't The House of Fucking Commons. Call it what it was/is: a lie.
"Regular and detailed dialogue with senior members of the Supporters Club". Who the fucking hell is she talking about? Which club? How does she/the club designate the soubriquet "senior"? When does a "junior" member of the Supporters Club become a "senior" member?!? I'd love to know. She's on the back foot on this and clearly knows it. If it weren't for PB and this thread there is zero fucking chance Vicky and the "City Football Group" would have got involved. Excellent work? Spare me, please.
 
Look, we basically want the person who posted it sacked end of. Vicky should be making sure this happens not leaving it up to the BBC's ineptness.
 
nefynblue said:
Following my correspondence with the club, and my earlier criticism of them for not recognising my email of complaint, there is news. I've received a reply from Vicky Kloss. I think the following email from her will answer most of the questions raised on this now lengthy thread. Credit where it's due, and I draw comfort from the fact that the club is indeed engaging the relevant departments at the BBC, press and media in general to robustly defend and challenge potentially damaging matters that affect our club.

David,
Thanks for the email. We, like you, were obviously concerned to see this instance of Pete being labelled as ‘Bertie’ on the BBC website. The inference was as clear to us as it was to you (and others on some of our fan forums).
As soon as it was brought to our attention, we immediately contacted the Head of Football at the BBC (in writing and on the phone) to formally raise our objections. The BBC agreed with ours (and the fans) views on this posting, ensuring it was removed immediately and that the matter was to be looked into internally.
My team also undertook a regular and detailed dialogue with senior members of the Supporters Club throughout this process, who, in turn, liaised with the fans about our position/action via one particular bluemoon thread on this topic.
The current position is that we understand that the BBC are apologising in writing to anyone offended by this posting. This, coupled with the removal of the post, is the response we would have been looking for from any media outlet publishing an untruth.
Beyond that, my team are proactive with issues of clear misrepresentation in relation to Manchester City FC and our supporters and in relation to Simon Heggie in particular, the reason you didn’t get a response is that the email address was incorrect so it was never received.
Kind regards
Vicky Kloss

Vicky Kloss
Chief Communications Officer
City Football Group

mail


I think you would all agree that was excellent work from Vicky and her team. Her department receives its fair share of criticism on here. So it's only right and proper to promote the department when a lot of their work involves a quiet diplomacy most of the time. Now back to the BBC complaints department.
Click to expand...
Quote, the BBC are apologising to anyone offended by this posting. Bollocks to that. The BBC should be apologising for the offensive post.
 
The continuing complaint here is not necessarily about City and Pete but more general;

Why does the online department of the National Broadcaster not to mention similar departments in broadsheets, think it repeatedlty has to go jor the lowest common denominator in its football coverage. Much of it is of a level of a teenage blogger throwing out his barbed comments and sharing private jokes from a safe location
behind his lappy.

There are plenty of places for banter and piss taking all over the net but from the BBC sports..no no no.

I cannot recall Cheesey ever making an adverse comment about anyone else in public his thoughts on this crap from the BBC would be priceless.
 
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