Cup scheme query

[TonyColemansbagofapples]

It appears that our ticketing policy is created by fifteen year olds who do nowt but play with their latest mobile phones all day

 

[Corky]

I’m a complete illiterate when it comes to technology. Where can you see your absences? Il need to have a little look myself.

It says not attended, I remember it saying this for all Burnley home tickets in the FA cup, so unsure what it really meant.

 

[lancs blue]

I noticed this a couple of seasons ago. I have been on all three cup schemes for the last eight seasons. I missed one Champions League match against Lyon, when the overhead wires on the trains from Scotland to England were blown down in a gale, and a couple of League Cup ties.

My account is sprinkled with apparent ‘absences’ from matches where I was definitely there.

It says not attended, I remember it saying this for all Burnley home tickets in the FA cup, so unsure what it really meant.

The post below is the explanation - it's nothing to do with attendance at the match.

Old thread, was looking for something else

‘Unattended transaction’ means that you weren’t there in person to put the PIN code in or to verify that it was you when they took the money off you, it’s gone through off the CVV code (3 digit number on back)- which anyone can read if they nicked it and they’re using your card before you cancelled it.
( they don’t ask for you for your PIN code).

It doesn’t mean that you didn’t attend the game.

 

[liongard82]

The post below is the explanation - it's nothing to do with attendance at the match.

Thanks guys

 

[bobbyowenquiff]

I guess you've seen enough replies to know it's the same for everyone. Under the old system they took your money and sent a "Thank you for your purchase " email. Your card was then activated for the cup match.

I expect a similar email after they've taken your payment and the mobile card would then show the next cup match.

What annoys me is that they've just sent out an email about enrolment in the cup schemes and they could have included a sentence to explain how the mobile card would be activated. But, whatever "planning" has been gone through in this whole business, it's obvious that there has been little if no attention to detail. You would think that in approving this email some genius might have asked the question: "Wouldn't it be a good idea if we took this opportunity to tell the people whose money we'll be taking what the process for activating the card would be"?

And digital communication is the problem. I got the same email which encourages me to join the cup schemes even though I am already on them. But no information at all about how I will receive a ticket for the Leipzig home match.
City have got a huge problem with whoever is managing their customer content. It really is basic stuff. Nothing is joined up. You get different messages on the phones, on Twitter, and on the direct emails. It is not actually that complex because the ticket volumes we are selling are tiny compared to huge global concert tours etc. It is quite clear that the customer content (that includes everything social media, news, merchandise, messages, emails etc etc) is not centralised and managed by a single team. This is just basic stuff.

 

[JGL07]

Does anyone know how to transfer tickets to Friends and Family members? My wfe doesn't come for Champions League matches so we upgrade her ticket scheme seat to Adult and my son takes it. In previous seasons it was done by telephone but was something of a palava. Sometimes, depending on the match, it involved a upgrade fee being paid, other times it involved the ticket being cashed in and a new one being issued. Sometimes he used her Supporters Card to get in, other times a new paper ticket was sent out.

I assume that with the new system, they will be more organized for ticket transfers. I can't see anything on the website.

 

[kinkyblue]

I’m trying to confirm my reservation for the Leipzig match on my account but keep getting an Error report, any one else getting this?

 

[paulchapo]

I need to update my credit card details but when I log on to do so I just get a load of blank circles so unless I phone the club at a cost to me I can't do it. It's ludicrous that a club our size has such a totally useless website.