Cup Schemes-Don't say you haven't been warned....

[Leyther]

Level 3 east & CB closed for the Carling match v Brum.

 

[Leyther]

double post.

 

[mancunial]

they really are pissing me off in that ticket office, been at it all day trying to get to speak to someone as i was charged for two adults instead of 1 adult and 1 junior for napoli game also no seat comfirmation as i had to be moved due advertising, ok after 7 calls and a total of 1 hour fortyfive minutes trying to get through i finally achieved the imposible, with total sence of achievment i proceeded to tell her what the problem was in that they had taken fifty pounds out of my account knowing that was not a actual payment for east stand. so the kind lady checked and said yes you are right, great i thought i,ve got something right for once in my life, we will reimburse you what you are owed, then told me where my seats were, great not far from my original seats a couple of rows behind, ok thank you my love putting the phone down and being thouroly satisfied, then went to check my account which i only use for football tickets, then saw that they had taken a further five pounds out, tried to phone them back yes you guessed it fkn b-----d closed, what a shower of shit that office is?

 

[goater1978]

I highlighted this in this thread here <a class="postlink-local" href="http://forums.bluemoon-mcfc.co.uk/viewtopic.php?f=1&t=231306&hilit=request%3F" onclick="window.open(this.href);return false;">viewtopic.php?f=1&t=231306&hilit=request%3F</a>

I don't think it is asking to much to just say "Those on the cup direct scheme, we will be taking money out from Wednesday" It gives you a little warning to sort your finances out if things are tight.



They announced the news at 4.48pm on Friday, 18 mins after the banks had closed and with no opportunity to use the bank until Tuesday because of the bank holiday. Poor planning imo.




It's not about not affording to be on the scheme, it's just asking for a date when money will be taken out.

I understand that everyones personal financial situation is different. However if your personal finances can't cope with an unexpected £25 being debited from the account then you really shouldn't have signed up for a scheme which states they will take the money when they feel like it. As soon as the fixtures were released you should have been prepared for this to happen.

The point of this scheme is there is no hassle to it, you sign up, they take the money your card is activated. However despite this there are always some people who are never happy!

It's not £25, with my family it's close to £100.

I still don't think it's too much trouble to give a date when they will start taking it out, not the exact date just a general starting day.

But I think we were all suprised that the tickets were so cheap, £25 is a bargain, I was expecting £45. If you've got a whole family on there for £100 thats got to be 2 adults and 3 children at the very least. If £100 is causing you so much trouble I am suprised you signed up for the scheme!

It seemed pretty obvious after the fixtures were released the money would be taken out for the first home game pretty quickly so really you should have been prepared for this. As soon as it was announced the first city home game was in less than 3 weeks you should have expected the money to be debited.

I know its annoying for people with less money but anyone with financial problems is a fool if they sign up for a scheme which says the club can debit an unspecified amount of money from their account at will!

 

[Deleted member 14625]

Don't think there's any argument against an automated message to warn that payment will be taken in 7 days.

That's exactly what should happen. They're quick to email me shit from the shop even though I've pressed the "UNSUBSCRIBE" button eight times and emailed them telling them
I want to be taken off their mailing lists (I hate junk mail). Yet they still keep on sending me the emails!

I get paid on the 15th and a few of my mates work for themselves so don't have a pay date, but everyone else I know gets paid on the last day of the month and City took the money two days before this with no warning. Just a simple text or email to say "we will be taking the money for XXX game in the XXX cup in two days time. Ensure you have funds available". Because it's not like amy other direct debits that people know exactly the date in which they'll come out!

 

[Leyther]

That's exactly what should happen. They're quick to email me shit from the shop even though I've pressed the "UNSUBSCRIBE" button eight times and emailed them telling them
I want to be taken off their mailing lists (I hate junk mail). Yet they still keep on sending me the emails!

I get paid on the 15th and a few of my mates work for themselves so don't have a pay date, but everyone else I know gets paid on the last day of the month and City took the money two days before this with no warning. Just a simple text or email to say "we will be taking the money for XXX game in the XXX cup in two days time. Ensure you have funds available". Because it's not like amy other direct debits that people know exactly the date in which they'll come out!

So you don't want E-Mails from City unless they're telling you they are going to take some money out of your account - which you already knew they were going to do because you signed up for them to do just that?

I personally only want an E-mail (or text) confirming my seats have been purchased, it's all I expected and all I need. I signed up for the cup schemes to save a few quid and a lot of hastle, the added points, priority etc are a bonus.

 

[WNRH]

I understand that everyones personal financial situation is different. However if your personal finances can't cope with an unexpected £25 being debited from the account then you really shouldn't have signed up for a scheme which states they will take the money when they feel like it. As soon as the fixtures were released you should have been prepared for this to happen.

The point of this scheme is there is no hassle to it, you sign up, they take the money your card is activated. However despite this there are always some people who are never happy!

It's not £25, with my family it's close to £100.

I still don't think it's too much trouble to give a date when they will start taking it out, not the exact date just a general starting day.

But I think we were all suprised that the tickets were so cheap, £25 is a bargain, I was expecting £45. If you've got a whole family on there for £100 thats got to be 2 adults and 3 children at the very least. If £100 is causing you so much trouble I am suprised you signed up for the scheme!

It seemed pretty obvious after the fixtures were released the money would be taken out for the first home game pretty quickly so really you should have been prepared for this. As soon as it was announced the first city home game was in less than 3 weeks you should have expected the money to be debited.

I know its annoying for people with less money but anyone with financial problems is a fool if they sign up for a scheme which says the club can debit an unspecified amount of money from their account at will!

We're going to go to all the games so why shouldn't we sign up for it and get cheaper tickets and loyalty points? It's not about not affording it, i can afford it, it's about having enough time to cover them.

 

[goater1978]

But the t's & c's said they wouldn't give you any notice. If that caused you a problem you should not have signed up. The whole scheme is pretty clear....

 

[Deleted member 14625]

That's exactly what should happen. They're quick to email me shit from the shop even though I've pressed the "UNSUBSCRIBE" button eight times and emailed them telling them
I want to be taken off their mailing lists (I hate junk mail). Yet they still keep on sending me the emails!

I get paid on the 15th and a few of my mates work for themselves so don't have a pay date, but everyone else I know gets paid on the last day of the month and City took the money two days before this with no warning. Just a simple text or email to say "we will be taking the money for XXX game in the XXX cup in two days time. Ensure you have funds available". Because it's not like amy other direct debits that people know exactly the date in which they'll come out!

So you don't want E-Mails from City unless they're telling you they are going to take some money out of your account - which you already knew they were going to do because you signed up for them to do just that?

I personally only want an E-mail (or text) confirming my seats have been purchased, it's all I expected and all I need. I signed up for the cup schemes to save a few quid and a lot of hastle, the added points, priority etc are a bonus.

Yes that's right. I know Owen Hargreaves has signed, I know I can get a discount at the shop with my SC; I don't need 5 emails a week telling me. But because there is no fixed date that the club will take out the money for tickets I'd like a text to my phone telling me in advance when they're going to take it. Not much to ask, at all!<br /><br />-- Sat Sep 03, 2011 8:09 am --<br /><br />

But the t's & c's said they wouldn't give you any notice. If that caused you a problem you should not have signed up. The whole scheme is pretty clear....

It hasn't and wont cause me a problem. I had the money in my account and almost always will do. But there might be unforseen circumstances (car being towed costs up to £300, for example) or the month might come where you have to pay for your holiday (could be £2000) and all that City should do is just text you "Manchester City will debit your account with £XXX for the XXX Cup game against XXXXX XXXXX FC in two days time". And then you'll think, 'shit yeah I best put £XXX in my account so I have enough in, nice one City, saved my a lot of myther there!'

It's just good customer service. If I worked for City I would make sure this was in place and as a fan, if I received it, i'd be pleased and impressed! It's not a difficult thing. Amazon email me two emails about delivery and payment. I can also navigate their site to change payment details infinately more easily than I can with City.

 

[St Helens Blue (Exiled)]

That's exactly what should happen. They're quick to email me shit from the shop even though I've pressed the "UNSUBSCRIBE" button eight times and emailed them telling them
I want to be taken off their mailing lists (I hate junk mail). Yet they still keep on sending me the emails!

I get paid on the 15th and a few of my mates work for themselves so don't have a pay date, but everyone else I know gets paid on the last day of the month and City took the money two days before this with no warning. Just a simple text or email to say "we will be taking the money for XXX game in the XXX cup in two days time. Ensure you have funds available". Because it's not like amy other direct debits that people know exactly the date in which they'll come out!

So you don't want E-Mails from City unless they're telling you they are going to take some money out of your account - which you already knew they were going to do because you signed up for them to do just that?

I personally only want an E-mail (or text) confirming my seats have been purchased, it's all I expected and all I need. I signed up for the cup schemes to save a few quid and a lot of hastle, the added points, priority etc are a bonus.

Yes that's right. I know Owen Hargreaves has signed, I know I can get a discount at the shop with my SC; I don't need 5 emails a week telling me. But because there is no fixed date that the club will take out the money for tickets I'd like a text to my phone telling me in advance when they're going to take it. Not much to ask, at all!

-- Sat Sep 03, 2011 8:09 am --

But the t's & c's said they wouldn't give you any notice. If that caused you a problem you should not have signed up. The whole scheme is pretty clear....

It hasn't and wont cause me a problem. I had the money in my account and almost always will do. But there might be unforseen circumstances (car being towed costs up to £300, for example) or the month might come where you have to pay for your holiday (could be £2000) and all that City should do is just text you "Manchester City will debit your account with £XXX for the XXX Cup game against XXXXX XXXXX FC in two days time". And then you'll think, 'shit yeah I best put £XXX in my account so I have enough in, nice one City, saved my a lot of myther there!'

It's just good customer service. If I worked for City I would make sure this was in place and as a fan, if I received it, i'd be pleased and impressed! It's not a difficult thing. Amazon email me two emails about delivery and payment. I can also navigate their site to change payment details infinately more easily than I can with City.

DAN-Stop frigging moaning mate. If the club gave you a million pounds,you still wouldn't be happy-you would find fault in it somehow..I dunno perhaps because it was in £50 notes and not £20's...Come on mate-5 emails per week.? I got one or 2 maximum.

 

[simonk]

where/how do I sign up for the FA cup scheme?

 

[goater1978]

the irony is that those people who didn't have the money in their account haven't lost their ticket they just have to go through the hassle of sorting it out. This whole scheme is incredibly simple and easy! Son people just like to complain!

 

[squirtyflower]

where/how do I sign up for the FA cup scheme?

If you log on to 'tickets and membership' then sign in to your account by clicking on tickets and then 'my account'
There is an option to see the schemes you are in and adjust them accordingly