customer services

[lancs blue]

I got a letter yesterday asking me to call due to being in colin bell level 3. tried this morning on hold 087 number for 20mins nothing, tried again this afternoon, nothing, sent e-mail, still nothing, some things never change.............

Same here, was on for about 45 mins in total and still didn't get through. Sent an e-mail too but you won't hear anything until tomorrow at the earliest as they can't start allocating level 3 S/card holders until then.

I ordered my Romanian ticket and was on the phone for a maximum of 2 minutes,fortunately never had a problem with ticket office over 20+ years

You were through to the agency (option 1), those hanging on for ages were trying to get through to the office itself (option 2).

 

[SuperKevinHorlock]

I got a letter yesterday asking me to call due to being in colin bell level 3. tried this morning on hold 087 number for 20mins nothing, tried again this afternoon, nothing, sent e-mail, still nothing, some things never change.............

Same here, was on for about 45 mins in total and still didn't get through. Sent an e-mail too but you won't hear anything until tomorrow at the earliest as they can't start allocating level 3 S/card holders until then.

I ordered my Romanian ticket and was on the phone for a maximum of 2 minutes,fortunately never had a problem with ticket office over 20+ years

You were through to the agency (option 1), those hanging on for ages were trying to get

through to the office itself (option 2).

Fair point mate it was option 1

 

[markblue]

i think there is as difference between ringing the ticket number then selecting [1] to buy tickets and [2] for customer services

[1] is usually pretty quick and a good service
[2] i think is a single person and takes soooooo long

this morning i choose option [2] to register for the cup scheme. after 20+ mins on hold i gave up. i then emailed the ticket office who replied saying they were too busy and to ring the ticket line + select [2] for customer services!!

this i did and took another 15 mins but did finally get through and register

mark

 

[Marvin]

what a laugh that is, took me 50 minutes to speak to an human being.

all i wanted to do was confirm i was on the cup scheme, people wonder why there are empty seats at cup games, well for those who cannot get to the ground, spending half a day listening to a repeated message is little short of soul destroying.

the most important aspect of match going is still as shabby as 20 years ago, ie ordering tickets.

E-Mail

 

[simmers]

All Customer Services are atrocious. Sky, Virgin, BT, HannsG etc, I've had my experience with them all.

Unfortunately, you pay peanuts and you get monkeys.

 

[fat boy blue]

i had a mixed experience yesterday
rang option 1 on the off chance of a spurs ticket (late change means i can go)

long story short- many calls , several different stories - sold out, few left, one left ,to late to post, cant pick up if you order over phone,ring back, ring option 2, 2 lots of 20+ mins on hold, was told nobody here would tell you that, your call is important to us.

thats the short version

happy ending ? well done Carly at the ground picked my ticket from TO around 3pm yesterday

one of the operators at the other call centre, must of been a rag he kept telling me to ring option 2 & tell them theres tickets available in block b for bertie

 

[cdc]

I rang this morning at 9.01 to book a Sunderland ticket. None were available until another block had been released so I was transferred to supporter services to hold one until they were available - spoke to Hayley and she fixed me a ticket straight away. I was on the phone for just under 15 minutes and was happy with that. In my experiences the ticket office and support services try to help as best they can and I have found the service good overall.

 

[projectsky4]

I'm in a wrangle with the supporter services at the moment about the farce with SC's. Being told to go to different round-a-bout after round-a-bout, regarding my seasoncard. I kinda gave up with the phone and e-mailed instead, they replied, wasn't happy, so I replied, they have passed my complaint onto a manager of the office.

twice wrong and now I own 2 SC's in my name. My original was never sent out, it's be an absoloute mess. I have my ticket and I'm happy to have it, but as a customer I'm livid.

 

[fathellensbellend]

what a laugh that is, took me 50 minutes to speak to an human being.

all i wanted to do was confirm i was on the cup scheme, people wonder why there are empty seats at cup games, well for those who cannot get to the ground, spending half a day listening to a repeated message is little short of soul destroying.

the most important aspect of match going is still as shabby as 20 years ago, ie ordering tickets.

E-Mail

been there and done it, a completely lottery whether they respond.