Can you tell us anymore, Second Skin, or did you have to sign a non-disclosure agreement? :-)
Would be interesting to read what angle the club are coming from, and what you all said to the club.
That aside, the club reads BM, so they must know the level of discontent, apathy, and frustration on the terraces at the way the club is being run, and the on-going issues pissing the fans off.
I'll tell you what I can, but my brother is one of the MMU researchers running it as well (also a blue).
They were holding three groups, one was males who had been to Maine Rd and Etihad, the same but with females and another for people who had only gone to the Etihad. It was very much an open discussion and listening exercise with some specific questions to move the discussion along.
We talked about what is a good atmosphere, when we had experienced it, what it is like compared to Maine Rd, what hinders atmosphere, what could be done to improve it, stadium design and areas around the stadium.
The type of issues that we brought up were very much what has been said in this thread (echoing your posts):
Costs - ticket, beer, food, merchandise
Access - getting in/out
Stewarding
Areas around stadium - singing section, family stand
City Sq and the impact
Concourse
Safe standing and having an end
Etc
My understanding is that the researchers will collate the feedback and along with other work they are doing and put a proposal to the club.
I found it a positive experience in that the club recognises the problem and are looking at doing something about it.
I am off to do some shopping in Cheetham Hill (curry supplies) so will answer anything else when I get back