This is exactly what happens when football clubs are owned by (and have Boards made up of) people who haven't got a fucking clue about football or football fans, and live in a bubble, light years away from the real world.
Sheikh Mansour doesn’t give a shit about City, we're just a little cog in the ADUG business empire. Khaldoon is the local mouthpiece - a puppet. None of them are, or will ever be, football people. They're no much more than land grabbing profiteers.
Their attitude of ADUG / the City Group towards genuine club supporters over recent years has been dreadful, and likely to get worse.