The case you are referring to is Keira Bell. She had a traumatic family background and both parents let her down during her upbringing. Her father was distant and not as much involved in her life as he should have been and her mother was a long term unemployed alcoholic.
Seems to have been some cultural or personal issues that meant for mother, having a child who was a (hetero normative) transgender boy was preferable to a masculine lesbian child.
She should have been challenged more about her issues and feelings, particularly as she had learned much of her information about transgenderism from tumblr pages maintained by some of the most zealous of trans folk.
Give the clinics more resources to spend on clinical contact time with patients and these issues would be caught before treatment proceeded.
As a teen, she transitioned to male but came to regret it. Here’s how it felt to enter history in the trans debate.
www.persuasion.community