Hi All,
I am currently in my final year at Derby University, studying Business Studies, and also an avid city fan :)
One of my final modules is Services Marketing, where I am going to look into the relationship marketing attempts at City.
My question is would it be ok to post on online survey on here for members to fill in for me, to improve my reliability of findings, and also gain an insight into what the fans really think.
The survey will be based around a standard customer satisfaction and servqual survey. I haven't had the chance to knock it up yet, thanks to my dissertation, but should be able to do it this weekend.
Also, if anybody has any contacts with supporter services etc. at the club, I would be grateful for their direct contact questions, so I can fire a couple of questions at them.
Thanks in advance,
John.