I have yeseye. It opened ok then wouldn't go down. I turned the power off waited for a bit, and then turned it back on but nothing happened. I wound it down by hand and switched it off. Then I found the spare remote and tried to open the door and it worked, but wouldn't come down again.
It might have damsged the limit switch in the open position, or it could be a fault in the box.
I've rang the manufacturer but they were less than useless. They gave me two numbers of installers as they don't have a technical department of their own. The first company said they just buy and sell the doors so have no technical knowledge, and the second number doesn't work
I'll have another go with them tomorrow