Help needed- Ticket appears as a blank pass in the Wallet

[Haaland94]

Hello. My partner's ticket doesn't seem to load in the Wallet. It appears as a blank membership pass without any match details for Wednesday. On the other hand, my pass has been in my Wallet since the Feyenoord game, so I don't understand why is it not working. The details such as supporter number, ticket number, etc. are there, but the actual game details (front page of the pass) are missing. You can click on it like normal, and there is some barcode, but I wonder if it's going to work if there are no match details on the membership pass. It has never happened to us in the past. Do you have any such experiences? Trying to ring the Club is an awful experience and takes ages at the time when both of us are at work, so we can't really stay on hold, waiting about and until someone calls back. I hope there is no need for that. Thank you very much for any suggestions!

edit: We have tried deleting it, refreshing, etc. Nothing works :/.

 

[Felix.]

Hello. My partner's ticket doesn't seem to load in the Wallet. It appears as a blank membership pass without any match details for Wednesday. On the other hand, my pass has been in my Wallet since the Feyenoord game, so I don't understand why is it not working. The details such as supporter number, ticket number, etc. are there, but the actual game details (front page of the pass) are missing. You can click on it like normal, and there is some barcode, but I wonder if it's going to work if there are no match details on the membership pass. It has never happened to us in the past. Do you have any such experiences? Trying to ring the Club is an awful experience and takes ages at the time when both of us are at work, so we can't really stay on hold, waiting about and until someone calls back. I hope there is no need for that. Thank you very much for any suggestions!

edit: We have tried deleting it, refreshing, etc. Nothing works :/.

Have you tried loading it to your wallet to check if it's not her phone causing the issue, doubt it is but you could try nonetheless

 

[lancs blue]

Hello. My partner's ticket doesn't seem to load in the Wallet. It appears as a blank membership pass without any match details for Wednesday. On the other hand, my pass has been in my Wallet since the Feyenoord game, so I don't understand why is it not working. The details such as supporter number, ticket number, etc. are there, but the actual game details (front page of the pass) are missing. You can click on it like normal, and there is some barcode, but I wonder if it's going to work if there are no match details on the membership pass. It has never happened to us in the past. Do you have any such experiences? Trying to ring the Club is an awful experience and takes ages at the time when both of us are at work, so we can't really stay on hold, waiting about and until someone calls back. I hope there is no need for that. Thank you very much for any suggestions!

edit: We have tried deleting it, refreshing, etc. Nothing works :/.

If the phone is an android check if the code is visibly changing (not sure how iphones work with passes) you may have to wait around 20-30 secs if you just miss the previous change. If it is changing that should indicate that the ticket is active and there shouldn't be an issue getting through the turnstile using the code.
I've used the code at the turnstile when the match details haven't been changed on my S/T pass and never had a problem.

 

[Haaland94]

If the phone is an android check if the code is visibly changing (not sure how iphones work with passes) you may have to wait around 20-30 secs if you just miss the previous change. If it is changing that should indicate that the ticket is active and there shouldn't be an issue getting through the turnstile using the code.
I've used the code at the turnstile when the match details haven't been changed on my S/T pass and never had a problem.

It's an android, and you are correct, it is visibly changing, so maybe I am worried for nothing. Thank you very much!

Have you tried loading it to your wallet to check if it's not her phone causing the issue, doubt it is but you could try nonetheless

Yes, I have tried doing it on my phone as well, that's not it, but it's a good shout nonetheless, thank you!

 

[lancs blue]

It's an android, and you are correct, it is visibly changing, so maybe I am worried for nothing. Thank you very much!

Yes, I have tried doing it on my phone as well, that's not it, but it's a good shout nonetheless, thank you!

If it doesn't work the helpers at the turnstile blocks are usually good at sorting it out and getting you in, as long as it's not 5 mins before KO.

 

[SarleyV]

tomorrows game should come through today on the matchday member wallet