Sorry to hear about your experience Noel.sounds bang out of order to me.
The question is was the steward who lost it acting on Club orders.. or simply took it upon himself to he overly aggressive in his actions .
I know the male who came to your assistance,and his partner..and believe him 100% when he describes how aggressive the steward was and City had better understand ...the folk on the receiving end of this unnecessary brutality are not made of sand and will support you every step of the way...
No doubt the excellent cctv operating in the area will have picked up the incident in which a steward was described to have approached someone with " his face contorted with rage and eyes bulging "
Disgraceful behaviour.