http://www.guardian.co.uk/football/2010/jan/26/manchester-united-premier-league
Supporters find Manchester United's sales pitch off key
• United members shocked at ticket telemarketing
• Declining interest believed to be behind move
Matt Scott
The Guardian, Tuesday 26 January 2010
Article history
Manchester United have been calling members trying to sell Premier League tickets. Photograph: Don McPhee
Manchester United members were shocked on answering their telephones last week to hear a pitch from terribly polite sales teams trying to get them to buy Premier League match tickets.
One fan told Digger yesterday: "I was very surprised to have them phone me. I've never received one phone call from United trying to sell me tickets, never in my life before."
It comes to something when United are pushing general-sale tickets so hard. But Old Trafford, like almost all Premier League clubs, has suffered from a decline in interest this season in executive tickets too.
One prominent Manchester businessman, who holds more than a dozen hospitality seats said: "From the start of the season I've had emails for almost every game asking me if I want more tickets, including the Liverpool match. Now they're saying we can get seats at last year's prices if we renew by February. That sounds to me as though they're desperate for cash. I am not renewing my seats next season: I refuse to subsidise the Glazers' debt any longer."
The Manchester United Supporters' Trust, which held a demonstration around Saturday's Hull City game, debated boycotting the match. Although it did not carry through the threat, Must's chairman, Duncan Drasdo, noted the official attendance of 73,993 – which reflects tickets sold, but not seats occupied. "I have never seen gaps in the stands like that before," said Drasdo.
Could it be fans' patience has snapped? Not so, says a spokesman for United, who put the lack of ticket sales and cold-calling by sales staff down to thousands of tickets being returned when the fixture was rearranged from a midweek date.