Since it's a paid service it means there are funds going to pay for the project delivering it, the maintenance team looking after it and the infrastructure that supports it. But the worrying thing is we're not paying much so they have probably gone for cheap options and that's why its not available on all platforms and they're (maybe) finding the infrastructure isn't scaled to match the demand. Cloud based infra is usually quite quick and easy to scale up, in fact the newer ones scale up automatically on demand and then wind down when not needed but i've only ever seen issues on those setups. SOOOOO, yes they should have fucking thought this through better, i'll send Shiekh Mansour an email and tell him to sort it.