MCFC Stewards - agressive bullying tactics

Trigger said:
Additionally I concur with Wembley76 comments, stewards are requested to clear the stadium as quickly and safely as possible, which I think the steward was probably trying to do.
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Prior to "City Square" opening City were trying to encourage fans to stay behind and have a drink within the stadium - so what's changed.......
 
WEMBLEY76 said:
You are not seeing the wider picture,it is not unsafe to walk along the concourse,BUT there are other issues the club has to address,which I have mentioned in my post.The club is given a licence to stage football matches
and the conditions of that licence have to be strictly adhered to,or the club
could lose this right.
As a fan for some 40 years I do understand peoples frustrations,however we have to work within the ground rules which are quite detailed and are there to
protect everybody,post Hillsborough you could say these rules may go over the top,however the licensing authorities (Manchester Council) can and do make surprise visits and check these rules are upheld.
Did you know for example that taking pohotos in the stadium is not a right and technically you ought to ask the clubs permission before doing so ?

Premier League also set rules out covering copyrighting of images,fans should be aware of these restrictions and stop giving stewards a hard time when they are doing their job.
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Personaly nothing against the Welsh but maybe The City of Chester should follow up on some of it's bylaws...
It is often said that there an old law in Chester that a Welsh person found within the city walls after dark can be "shot". The law was actually mentioned in House of Commons as recently as 6th Feb 2007 when Christine Russell (MP for Chester) said:

* I freely admit that cross-border relationships have not always been harmonious in the past. For instance, a local byelaw in Chester states that a Welsh person found within the city walls after sunset can be taken out with a crossbow.
 
Kakhaber Tskhadadze K.O.T.A. said:
Trigger said:
Additionally I concur with Wembley76 comments, stewards are requested to clear the stadium as quickly and safely as possible, which I think the steward was probably trying to do.
Click to expand...

Prior to "City Square" opening City were trying to encourage fans to stay behind and have a drink within the stadium - so what's changed.......
Click to expand...
I think that is a good point if one of our stewards would like to answer it
 
I cannot blame stewards acting up a bit at times as they have to deal with a lot of nonsense. Fans should could cut them a bit of slack
 
blue John said:
Kakhaber Tskhadadze K.O.T.A. said:
Prior to "City Square" opening City were trying to encourage fans to stay behind and have a drink within the stadium - so what's changed.......
Click to expand...
I think that is a good point if one of our stewards would like to answer it
Click to expand...
surely anyone with an ounce of common sense waits 5 mins for the concourse to clear then went and got a drink.
 
blueskies2 said:
we don't mind Stewards doing a reasonable job but not over zealous or bullying boolox.

We also like to see consistency and common sense.

What is safe about allowing two to a seat in the singing section for example? Or allowing Juve fans to stand on seats?

You seem to turn a blind eye to some things then clamp down on others.

Consistency.
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Strangely enough stewards dont allow 2 fans to a seat in the singing section, your fellow blues do, surprisingly enough it would make stewards jobs far easier if fans sat down in their allocated seat ;) I have posted on many occasion that this is impossible to manage as standing is unofficially accepted in 110 or 111, fans from other sections move in and would be moved if reported, but as we cannot see the seats through standing don't know who is where!

We have to look at densities and dynamics when looking at a crowd for overcrowding i.e if we could only see heads and shoulders of fans then we have a problem and would act, if you ever saw the Hillsborough video, you would see that it was the dynamics that were wrong i.e too many people in the same section having all gone in through the same gate, at the left and right sides of the Leppings Lane stand on that day there was quite a lot of room to move put the sheer speed that fans entered meant that it became too dense too quickly resulting in the crushing.

As for allowing Juve fans too stand on seats this should not have been allowed to happen.
 
Sam Eto's P45

Let me give you an example of safety relating to this incident - part of the stewards job is checking for lost property in his area,if you have fans from other parts of the ground walking around then this could be deemed a security risk,as we have to protect our areas and check they are safe before we finish our shift.

What is to stop somebody walking round the ground looking for lost phone,items of clothing and picking them up and going home with them ?

As stewards we are there to protect all supporters and we can only do that properly if we have a clear and empty area.

If you worked in an office block would you walk round the other parts of the building before leaving work to come out at a better exit for you or would this be considered strange behaviour ?

All I am trying to do is make you aware of the clubs perspective in dealing with crowd control and steps they have to carry out to ensure everybodys safety in the overall scheme of things,I can assure you it is not about being awkward.We are trained to be pleasant at all times and as in all walks of life there has to be ground rules laid down for all...
 
Manc in London said:
I cannot blame stewards acting up a bit at times as they have to deal with a lot of nonsense. Fans should could cut them a bit of slack
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I think the opposite. Accidents happen when things get left alone and no one questions things like this. Stewards are not paid to ACT UP either. They are paid to act professionally and do a job. If they don't want to do that then they should be looking elsewhere for work.

Most Stewards are brilliant. Its just the odd ones who make bad decisions or decide to do nothing when they SHOULD do something. Common sense should always prevail.

Showsec supervisors seem to be the worst culprits for bullying.
 
blue John said:
Kakhaber Tskhadadze K.O.T.A. said:
Prior to "City Square" opening City were trying to encourage fans to stay behind and have a drink within the stadium - so what's changed.......
Click to expand...
I think that is a good point if one of our stewards would like to answer it
Click to expand...

Fair point, their was certainly bars open for a short period after the game, this has now changed and fans encouraged to use City Square. I have to say I honestly do not know the answer and will try and find out, why this has changed other than trying to get more people to congregate outside and the stadium cleared quicker - maybe they are trying to cut our hours ;)
 
ManCityX said:
a 'no getting past' jesture which I found overtly agressive and quite intimidating

hahahaha
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napoleon_dynamite.gif
 
Trigger said:
blueskies2 said:
we don't mind Stewards doing a reasonable job but not over zealous or bullying boolox.

We also like to see consistency and common sense.

What is safe about allowing two to a seat in the singing section for example? Or allowing Juve fans to stand on seats?

You seem to turn a blind eye to some things then clamp down on others.

Consistency.
Click to expand...

Strangely enough stewards dont allow 2 fans to a seat in the singing section, your fellow blues do,.
Click to expand...

Partly true as lads bring their mates in then use up more space than they have resulting in the other people being pushed towards the end of the row.

I have seen stewards ignore this happening so don't try to tell me it doesn't get ignored.
 
WEMBLEY76 said:
.We are trained to be pleasant at all times and as in all walks of life there has to be ground rules laid down for all...
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Totally agree with you on that point Wembley76. My experiences of the Stewards (Orange coats) have nothing but good, really helpful and efficient.

Can you tell me Wembley76 or Trigger, do the "showsec- rent a thugs" have to sign up to this agreement as well (or as they are external contractors do they ignore it on purpose)

<a class="postlink" href="http://menmedia.co.uk/manchestereveningnews/news/s/1336417_manchester_city_aim_to_be_champions_at_looking_after_the_fans" onclick="window.open(this.href);return false;">http://menmedia.co.uk/manchesterevening ... r_the_fans</a>

Manchester City aim to be champions at looking after the fans

The club are asking all non-football staff – from stewards to tea ladies – to make five promises to make sure fans get the best hospitality.
Manchester City staff are being asked to sign a pledge to make sure a visit to Eastlands is ‘the best experience in world football’.

The club are asking all non-football staff – from stewards to tea ladies – to make five promises to make sure fans get the best hospitality.

And staff had better be on their guard – because the club are asking fans to be their own secret police.

Officials are actively asking supporters to share positive and negative feedback on how they have been treated via a special section on the Blues website.

Anyone whose performance falls below the ‘desired standards’ will be retrained with performance updates regularly posted on the website throughout the season.

Club bosses say the City Promise follows extensive research into the ‘very best in customer service’.

Chief executive Garry Cook said he is proud of the initiative.

He added: “Manchester City already has an excellent reputation throughout English football for being a hospitable and friendly club to visit, for fans of this club and also to our peers in the Premier League and beyond.

“Every effort has always been made to ensure that everyone who visits the club is made to feel welcome and safe in their surroundings.

“The City Promise is our way of placing on record the sense of responsibility and commitment that we feel to football fans everywhere that they will be well looked after when they visit."

The five promises are:

We will give you a warm and friendly welcome
We take pride in ourselves and our surroundings
Your safety is our priority
We will go the extra mile to help you
We want you to enjoy your day at Manchester City
Click to expand...
 
paphos-mcfc said:
Barcon said:
I would also like to remind fans and stewards that common assualt charges can be brought even if there is no physical contact, the threat or percieved threat of an imminent assault is enough for charges to be brought....


Not trying to have a go mate but, don't you think that bringing an assault charge to a guy standing in front of you holding his arms would be considered a bit much?
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This, unfortunately, if went to court, would be kicked out. Only and only if you felt that the Steward was going to use immediate, unlawful, personal violence would you stand of pressing any charges. Other than that, it probably wouldn't even get to court. Anyway, laws in a footy ground are quite different in respect that it is an organized PRIVATE event, in which the public (general) do not have immediate access from kick off to so many minutes after the game. And the main power of the police is to help the stewards eject any person who is, drunk, unruly or in breach of any ground regulations.

Sorry for the rant.

Agree about stewards being held responsible for there actions though and I.d numbers would be a good Idea.
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It doesnt make a jot of difference about it being a private event. If a bloke beats up his wife he wouldnt get off by claiming that he did it in the privacy of their home.
 
WEMBLEY76 said:
You are not seeing the wider picture,it is not unsafe to walk along the concourse,BUT there are other issues the club has to address,which I have mentioned in my post.The club is given a licence to stage football matches
and the conditions of that licence have to be strictly adhered to,or the club
could lose this right.
As a fan for some 40 years I do understand peoples frustrations,however we have to work within the ground rules which are quite detailed and are there to
protect everybody,post Hillsborough you could say these rules may go over the top,however the licensing authorities (Manchester Council) can and do make surprise visits and check these rules are upheld.
Did you know for example that taking pohotos in the stadium is not a right and technically you ought to ask the clubs permission before doing so ?

Premier League also set rules out covering copyrighting of images,fans should be aware of these restrictions and stop giving stewards a hard time when they are doing their job.
Click to expand...


If that's the case, and all this H&S nonsense is the main driving factor, can you please tell me why the exit I used for 4 seasons in the upper tier of the South stand, before moving to 111 this season, was only ever open on one side? The door on the right side of the exit was always closed, and had to be opened by a fans on a regular basis. There were never any stewards there to control or regulate the flow of fans into and out of that exit.

Let's be honest here and let's cut to the chase. It's all a load of bollocks. It's getting to a point where there's almost one steward for every 2 fans. Can't do this, can't do that. Stand up, sit down. Oh it's getting silly. We're adults. We know how to behave, and we know how to enjoy ourselves without causing any trouble. Relax and LEAVE US ALONE.

One thing that sticks in my mind. Highlights from a recent Bristol City match. The away team scored(can't remember who) and 4 fans were stood close to the wall, jumping up and down. I kid you not, there were a group of stewards infront of them, and one had one of the fans in a headlock. So when does stewarding stop being stewarding and becomes assault? If that was the other way around that football fan would have been arrested and banned from football for x amount of years. A line has to drawn between stewarding and unnecessary physical force.

This country and the people who run football have gone mad. And the average Joe/fan is paying the price.
 
WEMBLEY76 said:
Sam Eto's P45

Let me give you an example of safety relating to this incident - part of the stewards job is checking for lost property in his area,if you have fans from other parts of the ground walking around then this could be deemed a security risk,as we have to protect our areas and check they are safe before we finish our shift.

What is to stop somebody walking round the ground looking for lost phone,items of clothing and picking them up and going home with them ?

As stewards we are there to protect all supporters and we can only do that properly if we have a clear and empty area.

If you worked in an office block would you walk round the other parts of the building before leaving work to come out at a better exit for you or would this be considered strange behaviour ?

All I am trying to do is make you aware of the clubs perspective in dealing with crowd control and steps they have to carry out to ensure everybodys safety in the overall scheme of things,I can assure you it is not about being awkward.We are trained to be pleasant at all times and as in all walks of life there has to be ground rules laid down for all...
Click to expand...

I could give you a possible scenario to counter each possible scenario above....pointless I'm sure you would agree.

The OP basically says as a paying customer he felt he had been treated badly so the training clearly failed. The ''ground rules laid down for all'' have no exceptions at all, ever?
 
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