SHOULDER to cry on, loyal confidant, father figure, financial and legal adviser, interpreter, estate agent, baby-sitter, letter opener, taxi driver and sometimes even marriage guidance counsellor - how's that for a job description?
Receiving a call on Christmas Day from a player's wife asking to fix their satellite TV is run-of-the mill for the busiest men in football.
Liaison officers at the elite clubs are a relatively new phenomenon but they have quickly become the sport's unsung heroes in the game's global era - the Mr and Mrs Fixits of the Premier League.
And City have one of the leading lights in Layachi Bouskouchi.
The 57-year-old former newsagent and catering manager is one of the pioneers of the role, performing myriad tasks aimed at making life run smoothly for the young but perhaps less than worldly-wise millionaires that pull on the blue shirt.
Layachi's roles at the training ground could hardly be more diverse - goodness knows how older generation players ever got on to the pitch with a clear head.
With eight new players arriving in the summer and three more - Nery Castillo, Benjani and Felipe Caicedo - joining in January, there has hardly been time to draw breath for City's behind-the-scenes staff since Sven-Goran Eriksson took over as boss.
Language
Born in Morocco, Bouskouchi was sent to England from Tangiers for three months by his then-boss to learn the language and experience different working conditions.
Thirty-eight years later he is word perfect in many languages, lives in Sale, is married to a Manchester woman, Lynn, and has a son, Adam.
To say that he fell in love with England instantly would be an exaggeration. Even though his two brothers were already here working, he was homesick for the first three months of his stay.
But he grew to love Manchester and in particular working in the bar at the Midland Hotel, watering hole to the city's rich and famous.
"It is a wonderful city; one of the best and most welcoming in the world," he said. "I have been lucky enough to work in three of its great institutions: the Midland, the airport and City.
"I consider myself Moroccan, British and Muslim, and I am proud of all three.
"The people here in the North-West are unique and among the warmest and friendliest you can find."
He worked at the Midland for 12 years and it was through his friendship with his boss George Bergier that he first became involved with the Blues on a match day running the chairman's lounge.
Afloat
"George used to look after `Kazzy' Deyna, City's great Poland international midfielder of the late 1970s, and it was through him that I got to know City secretary Bernard Halford and the rest of the Maine Road hierarchy who used to come into the hotel," Layachi said.
In 1986, a once-a-fortnight visit became full-time when Layachi sold his newsagents in Chorlton - home to the town's first public phone box, which bizarrely was housed in a Mahogany cabinet - and was appointed catering manager at Maine Road.
"I looked after the executive suite from which the income helped keep the club afloat in the darkest days. I was always being asked to squeeze in more tables to generate more income," he said.
That was his job until the club left Maine Road in 2003.
But when the Blues moved, he did not go with them, branching off in a different direction that led to his present job.
"The then-chairman David Bernstein asked me to look after things at the new training centre at Carrington," Layachi said.
"At the time, I thought he was trying to get rid of me but in the end it was a great change in direction."
As more foreign players were signed, Layachi's role became player orientated, and soon he was one of the first full-time liaison officers in the country - a role he sees as vital in helping players settle in.
"I can remember what it was like arriving here as a young man, scared but excited with little knowledge of the language and not knowing the area, so I approach the job from that perspective," he explained.
Help
"It is hard to do any job well, let alone being a footballer in the pubic eye, when you are a long way from home, perhaps separated from your wife and kids and have nowhere to live or any friends.
"That is where City are great at helping their players.
"I speak French, Spanish, Italian and a little Portuguese.
"In Morocco when I was growing up, half the people spoke Spanish and half spoke French; and I was lucky to be brought up in Tangiers, which is one of the most cosmopolitan places in the world when it comes to languages.
"But I would stress though that my job does not just mean I look after the foreign players. I am here for the others too.
"It is a job in which no two days are the same but there are no set hours either.
"Players and their families have problems day and night, although some of them can be a little trivial!
"Some players come from a different culture, with different laws, and you have to explain that things like speeding and parking tickets will not go away here.
"One time an ex-player had been stopped while driving at 130mph on the motorway and he phoned me and asked me whether it was OK for him to give a false name!
"Another's wife rang me once on Christmas Day just as I was sitting down to turkey with my family and asked if I could get their satellite dish fixed! Then one player's wife arrived and gave me a list of her requirements for a chauffeur, a cook, a cleaner and a babysitter. Some of them can be quite demanding!
Culture
"But, by and large, they are ordinary young men trying to find their way around a different culture while attempting to win football matches.
"My relationship with them has to be based on trust, because I see and hear lots of things and I am pleased to say that I am friends with many of them even when they leave the club."
That was proved last year when Nicolas Anelka flew Layachi out, at his own expense, to his wedding in Marrakech.
Even now, if he doesn't speak to former skipper Ali Benarbia for more than four or five days, he gets worried that something is wrong.
"I help find them houses, cars, insurance schools, doctors, dentists and all the stuff we take for granted as long-term residents," Layachi said.
"Over the years, City have built up a network of trusted plumbers, electricians, landlords, estate agents, car dealers, solicitors, and so on.
"I suppose I am the spider at the centre of that web connecting all these things together. Players come and go but I have been here a long time, so I have to make sure our contacts are respected and treated fairly.
"I have to ensure that all these people get paid by the players promptly. Again it is a matter of honesty and manners.
"As far as I know, all Premier League clubs now have liaison officers.
"But we pride ourselves among looking after our players better than most.
"The one thing I would say you have to have in this job - apart from patience - is an understanding wife, because she never knows when I will be home or when the phone will ring. But I love it."