der bomber28
Well-Known Member
urmston said:
Having the exact same problem with the missus season card, trying to log in and getting the incorrect password message. Try emailing password, still no email, absolute bobbins.
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More Ticket Office incompetence.
- Thread starter urmston
- Start date
Having the exact same problem with the missus season card, trying to log in and getting the incorrect password message. Try emailing password, still no email, absolute bobbins.
goatfood
Well-Known Member
der bomber28 said:urmston said:Tried to log in to the city ticket website.
It said 'your password is incorrect'.
Said it would email me my password. I entered my email address. Got the email. The password wasn't there as promised. Instead I was told to click on the link to go to a password reset page. Reset my password.
Tried to log in with my new password.
It said 'your password is incorrect'!
What a dreadful service by a bunch of amateurs.
Having the exact same problem with the missus season card, trying to log in and getting the incorrect password message. Try emailing password, still no email, absolute bobbins.
Which browser do you use? Happens with our website sometimes when people are using Firefox.......stange but true. If I have someone having a password problem I tell them to try using Internet Explorer and they can usually log in...weird. Worth a try
der bomber28
Well-Known Member
goatfood said:der bomber28 said:Having the exact same problem with the missus season card, trying to log in and getting the incorrect password message. Try emailing password, still no email, absolute bobbins.
Which browser do you use? Happens with our website sometimes when people are using Firefox.......stange but true. If I have someone having a password problem I tell them to try using Internet Explorer and they can usually log in...weird. Worth a try
I'm on firefox mate, but this is the thing lets me log into mine no probs but not my missus, will try on internet explorer cheers fella.
daveduke67
Well-Known Member
This isn't strictly a ticket office problem.
Its a website problem - not really fair to heap the blame on them.
Its a website problem - not really fair to heap the blame on them.
Bill
Moderator
urmston said:Tried to log in to the city ticket website.
It said 'your password is incorrect'.
Said it would email me my password. I entered my email address. Got the email. The password wasn't there as promised. Instead I was told to click on the link to go to a password reset page. Reset my password.
Tried to log in with my new password.
It said 'your password is incorrect'!
What a dreadful service by a bunch of amateurs.
i dont know how the on line shit works but the ticket office are anything but "amateurs.
urmston
Well-Known Member
After being on the phone to City for nearly an hour, and waiting for the supervisor to come to the phone the system suddenly decided to accept my password on the 5th reset attempt.
Then a City computer person came to the phone. He told me that the website has had problems and they are addressing them.
The only thing City's ticket office have got right is politeness. They do it well. Pity they don't do good service too.
I've logged on few times just to make sure things are still working and I find that my loyalty points show either 0 or 3560.
When I try to buy my ticket for Wembley I'll just have to hope the system is in 3560 mode won't I?
Then a City computer person came to the phone. He told me that the website has had problems and they are addressing them.
The only thing City's ticket office have got right is politeness. They do it well. Pity they don't do good service too.
I've logged on few times just to make sure things are still working and I find that my loyalty points show either 0 or 3560.
When I try to buy my ticket for Wembley I'll just have to hope the system is in 3560 mode won't I?
sneakitawc
Well-Known Member
- Joined
- 3 Jan 2010
- Messages
- 171
the ticket office is generally hit-and-miss.
phoned them tuesday to book a seat for the kyiv game. was told that my seat was gone (east stand 210) and that there was only one single seat in the SS and one single seat on the other side of ES level two.
took the east stand ticket but, knowing their lack of consistency, phoned back five minutes later and asked if there was any available seats in ES/SS corner. guy said there was hundreds and didn't know why i was told otherwise moments earlier.
conclusion: there's a basic lack of transparency with the ticket office, which i think has a genuine impact on whether people bother to ring up for tickets for the next game.
phoned them tuesday to book a seat for the kyiv game. was told that my seat was gone (east stand 210) and that there was only one single seat in the SS and one single seat on the other side of ES level two.
took the east stand ticket but, knowing their lack of consistency, phoned back five minutes later and asked if there was any available seats in ES/SS corner. guy said there was hundreds and didn't know why i was told otherwise moments earlier.
conclusion: there's a basic lack of transparency with the ticket office, which i think has a genuine impact on whether people bother to ring up for tickets for the next game.
gerrygowsjockstrap
Well-Known Member
Ever since it kept coming up that me & the lad had no loyalty points. I have always given them a ring. Or if in the area called in. Can only say for myself that they have always been more than helpful. Only thing wrong is when I am buying tickets for other people. They won't put the loyalty points on top of mine.
Ticket For Schalke
Well-Known Member
urmston said:After being on the phone to City for nearly an hour, and waiting for the supervisor to come to the phone the system suddenly decided to accept my password on the 5th reset attempt.
Then a City computer person came to the phone. He told me that the website has had problems and they are addressing them.
The only thing City's ticket office have got right is politeness. They do it well. Pity they don't do good service too.
I've logged on few times just to make sure things are still working and I find that my loyalty points show either 0 or 3560.
When I try to buy my ticket for Wembley I'll just have to hope the system is in 3560 mode won't I?
As long as you sit no were near me you miserbale git.