The fight I had with them to get a home visit for Mrs Stony was protracted to say the least. They originally denied it but after a phone call agreed to a home visit. Didn't hear anything for a couple of months and then got a letter saying she had to attend a medical in Barnsley. Rang them again and spoke with someone for over half an hour while they questioned both of us. They agreed to a home visit again and we got another letter saying the first appointment was cancelled and they would be in touch about a home visit. Didn't hear anything for six months so I rang them. They told me she couldn't have a home visit because she didn't qualify for one. They even said the only reason that one had been agreed in the first place was to "shut us up". They asked why she should have have a home visit and I told them all the relevant details had been included with the PIPS form. They denied having received anything with the form. I told them we'd sent it recorded delivery to which they replied "no you didn't, everyone sends their forms back in the free envelope" and my answer was that I know how often they lose things like PIPS forms, medical records and doctors notes, so I definitely sent it recorded delivery and had a signature to prove it. They asked if they could come back to me. She got a new letter in the post a week later with another appointment to attend a medical. I rang them back and was less than pleasant with them. Then a nurse rang us back and did a telephone assessment to see if she qualified for a home visit. What the fuck they can tell over the phone I don't know. It was only after this that they agreed finally to a home visit.
The whole process is designed to make people just give up, and a lot of disabled people are doing just that. Which is what the cunts want.