Season Tickets - 2021/22

Blue Mist

Well-Known Member
Joined
14 Aug 2005
Messages
18,873
Location
If you've got nothing to do, don't do it here.
Dear Manchester City,
I recently bought a product online, for various reasons it had to be cancelled. I spoke to someone on the phone and they were excellent and the money returned to me with in a matter of days.
If it is that easy why have I just made my 3rd phone call to an outsourced agency so that you, Manchester City, will not take £7.40 each month for the next 10 months ? Why does the email that says you will do this not tell me what it is for and why did the young lady I spoke to not know either ? As it was I knew it was for a Metro season ticket, something I told you ages ago I did not want.
Further, having told her what it was why did she have to ask her supervisor if she could have permission to remove this ?
I also asked her why, despite 2 previous requests was I still being charged £50 for Platinum ? She did not know and does not have the power to downgrade me. She has had to ask you, Manchester City, to do this. (like the 2 previous requests when it clearly wasnt done)
Why have you turned into a joke ? Why can I not speak to someone who can deal with an issue ?
The lady said the only way I can talk to you is by emailing you. I have tried that but despite a reply saying you would contact me, you didnt so there is little point in doing it again.

Yours, 107190 as I am simply a number not a person.
 

Pubteam Lomas

Well-Known Member
Joined
12 Dec 2010
Messages
1,263
Location
Hyde
I'm sorry if already covered, but what's the script with the money they kept from 19-20 season cards?
Just had an email saying what my direct debit was, think I was in profit by around £300 or so on one card and £200 on another.
 

BlueRifles

New Member
Joined
20 Sep 2020
Messages
2
Team supported
Manchester City Football Club
Dear Manchester City,
I recently bought a product online, for various reasons it had to be cancelled. I spoke to someone on the phone and they were excellent and the money returned to me with in a matter of days.
If it is that easy why have I just made my 3rd phone call to an outsourced agency so that you, Manchester City, will not take £7.40 each month for the next 10 months ? Why does the email that says you will do this not tell me what it is for and why did the young lady I spoke to not know either ? As it was I knew it was for a Metro season ticket, something I told you ages ago I did not want.
Further, having told her what it was why did she have to ask her supervisor if she could have permission to remove this ?
I also asked her why, despite 2 previous requests was I still being charged £50 for Platinum ? She did not know and does not have the power to downgrade me. She has had to ask you, Manchester City, to do this. (like the 2 previous requests when it clearly wasnt done)
Why have you turned into a joke ? Why can I not speak to someone who can deal with an issue ?
The lady said the only way I can talk to you is by emailing you. I have tried that but despite a reply saying you would contact me, you didnt so there is little point in doing it again.

Yours, 107190 as I am simply a number not a person.
Amazing, I also sent a very similar email after a difficult phone conversation with someone who didn’t even know the names of the stand etc. I mentioned in my email that Maine Road ticket office were behind on technology, but always valued their supporters. I’m more annoyed that we’re supposed to be a global club that can’t look after their paying supporters..
 

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