Thanks for flagging this. I share everyone's concerns with ticket agencies, and it is increasingly helpful to have solid case studies. I'll message you privately for further information.
The Club do not tend to get drawn into specifics, however they are fairly open about the number of
official ticketing partners they maintain. This includes an example that
@jrb raised a few months ago, in which Circuit Hospitality (one of the partners) were advertising packages in hospitality with the impression that away fans were allowed if they kept quiet.
I appreciate that supporter concern is much broader than 'official' resale platforms. Shortly before Christmas, I raised the following specific request around away matches and third party sites. Although I have raised the broader concern before, I am very happy to do the same for home matches too.
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