I had to hold the coach up for half an hour after the game when a friend went to pick up a bag that was marginally over A4 (and virtually empty). The queue was enormous.
Maybe she shouldn’t have brought the bag but the visitor wanted to take souvenirs back to Norway.
Like you say, I’m sure lots of effort is going into improving things (and we are lucky see the best team in the World). I even benefitted from a bit of chaos yesterday getting 2 lagers for the price of one.
Why didn't she leave it on the coach?
Football fans are still treated like potential thugs with all the rules, regulations and hoops we have to jump through to get in a game.