Stadium Turnstile Upgrades

From the Aberdeen case study.

Pre-event checks, data & reporting

The back-office also allows Aberdeen’s match-day staff to carry out accurate pre-event checks as well as access details live data in custom formats.

Jamie - “Previously, pre-match checks could take an hour or two on match days. Now it’s a case of 5-10 minutes to fully set the game up. It’s so easy you are almost sitting there wondering if you’ve missed something because it shouldn’t be that simple - but it is”.

David - “The capability for our IT team, Ticketing Team& Match-day Ops team to view relevant data on their own custom dashboards both before and after gates open has been really well received”.

Improved fan experience and flow rates

Aberdeen opened their stadium, and the 2023/24 SPFL campaign with a home televised fixture vs Celtic. A midday kick-off in front at a sell-out crowd.

David - “To see a sell-out crowd on the very first day of the season, with fans using a brand-new system, all inside the stadium before kick-off was fantastic. It’s a testament to how intuitive the user experience is, but also the speed of it too. The fact that there were no queues at all, even in the 10 minutes before kick-off was brilliant”.

Jamie - “To have no queues at evening European fixtures too was great. For away fans that was helped further by the system being able to accommodate imported entitlements used by visiting clubs using their own Mobile App”

Dynamic Screens

Better flow rates and fans gaining easy access were achieved by Aberdeen’s smart utilisation of the dynamic screen assets on every turnstile.

Jamie - “We’ve done a lot of work customising the fan messaging on the screens, which has meant that fans can manage themselves independently. If there is an issue with the ticket, whether it’s wrong stand, wrong entrance, wrong game etc. the screens will let them know, and re-direct them accordingly.”

David - “We are also using the screens to brand different parts of the stadium for every game now. The away end is always specific to our visiting team, we brand all gates in the family section with our family section sponsors and also have the match sponsor on all screens accessing the corporate areas”.

TeamCard

www.teamcard.com www.teamcard.com
 
PS.

The rust at the bottom of almost every turnstiles needs sorting out. Use a wire brush to remove the rust, and a lick of light grey metal paint should do it. :-)

While I’m at it, can you refurb the toilets at the back of 115 as well.
 
Last edited:
I've used a facial recognition system for entering a building but an additional input was also required. It can't be quicker than scanning a phone. - Please note "quicker" does not apply when people haven't got a clue that the ticket is on their phone and it helps if NFC is turned on.
 
I received an email from City today to say that the "software issue has since been resolved".

They add that support staff in grey bibs will be available so that they can bring up your account "on their device, generate a barcode, and scan you into the stadium. In this scenario, your ticket will be officially registered as scanned, meaning you would not need to queue at the Ticket Office for a paper ticket should your mobile season ticket fail to get you through the turnstiles."

I am a little sceptical that the problem has been fixed but if they say it has, I suppose we should accept that. Their fix / workaround seems good. I don't mind 5 minutes of hassle. 90 minutes of queueing was unacceptable.
 
After missing 40 minutes of Spurs through no fault of my own I was dreading today, got there super early skipping on derby day pre-match festivities to ensure I wasnt going to miss the game should I be in a similar situation.

Happy to say my ticket worked fine this time around. Annoyed that I had to go in so early but pleased its seemingly sorted now. I did absolutely nothing different on my end so thats confirmation (not that it was in doubt) it was entirely city's fault. Still not even had an apology but i'm happy as long as there is no repeat of the Spurs shitshow.
 
I was given a ticket for yesterday's game and as it's an area where the turnstiles aren't working we were scanned in
My friend said the scanner used by the steward had his picture on it when his ticket was scanned and he has no idea how the club has acquired his picture

The reason I'm saying this is as warning for those who have a shared season card on two mobiles

And also, should the club make every supporter aware they have an image?
 
We get scanned in manually at entrance Y. There were no photo's on the stewards scanner, just a green screen with a tick and Go.
 
TheGhost said:
Or the NFC on their phone doesn’t work
Click to expand...
Mine works everywhere but at City. It didn't work again at the turnstile. This time City had enough stewards with grey bibs scanning people in manually so I wasn't overly bothered but I am going to ask for a plastic card.
 
Friend of mine could'nt get in again and went to the help point. They were frankly no help and asked him his supporter number at least 4 times. He was told at the Spurs match that everything would be fine for the Rag game.

He returned to his turnstile and a nice chap there said just come to me and show me your ticket and I will let you in. The people at the help point are useless.
 
dickie davies said:
I was given a ticket for yesterday's game and as it's an area where the turnstiles aren't working we were scanned in
My friend said the scanner used by the steward had his picture on it when his ticket was scanned and he has no idea how the club has acquired his picture

The reason I'm saying this is as warning for those who have a shared season card on two mobiles

And also, should the club make every supporter aware they have an image?
Click to expand...
Not allowed under GDPR without the documented permission of the person and with a clear route to have it removed by request. The organization must have a strict security protocol in place to protect personal data Any breaches could lead to a massive fine
If your friend would like to check they should submit a subject access request to the club which they have to reply to

 
Didn't work for me yesterday, Spurs did, though. Had to be signed in by somebody there which isn't so much of an issue because our queue isn't massive but still a tad inconvenient!
 
You must log in or register to reply here.
Unread Posts

Don't have an account? Register now and see fewer ads!

SIGN UP
Back
Top