Seriously Blues I have now been waiting 1hr 50 mins on the phone, in a queue !! It says press 1 if you dont want to wait and that doesnt work at all. need to speak to someone about wallet pass being locked . How many folk do they have working on the support line ? Still waiting
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Support phone line at City ticket office
- Thread starter merlinfan
- Start date
I had the same problem, I just emailed and the next day had a reply saying they have reset the mobile pass. downloaded fine.Seriously Blues I have now been waiting 1hr 50 mins on the phone, in a queue !! It says press 1 if you dont want to wait and that doesnt work at all. need to speak to someone about wallet pass being locked . How many folk do they have working on the support line ? Still waiting
HateUefaLoveCity
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Was on the phone Friday last week waiting 2hrs 15 mins! It's always been bad but can't remember it being that slow in a while
EastMidlandsBlue
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I called up last week, and 2 of my mates called up separately this week. We all spoke to the same person.
By law of averages that tells me that they don't have many people in there
By law of averages that tells me that they don't have many people in there
Yesterday I rang and was told average call time was 18 minutes, 2 hours later my call was answered. The problem is the new ticketing system has many glitches and it's been left to customer services to sort them out. Typically City hierarchy only think about themselves. Or loyalty they again gets trashed
I am getting really frustrated with this now. I have to manage how much i travel due to issues and I cant risk going to derby and getting turned away because my pass isnt loaded. no one is answering my queries and the message actively says the call wait time is 2 and half hours !! thats just embarrassing to openly have that recorded message, what shocking customer service. If i go to the etihad will probs end up in a long queue of fans trying to get problems sorted, more standing that i am not able to do. Anyone got any ideas apart from just not go to the game ?
UPDATE : Sorted following 4th email redownloaded pass .
UPDATE : Sorted following 4th email redownloaded pass .
Last edited:
Oyster28catcher
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Placed into a hold queue.
It said, "45 minutes" an hour ago. Typical City.
It said, "45 minutes" an hour ago. Typical City.
champo
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I’ve had a problem trying to get through on the phones on Tuesday, Wednesday and Thursday this week. I hung up after an hour on Tuesday, the same Wednesday and then held on for 2 hours on Thursday only to be cut off.
I have pressed all the alternative options that you are presented with and only one option actually answered. I explained that I was aware that they weren’t the person I needed to speak to but that I was losing my mind and they kindly offered to email the Matchday staff to call me back. Nobody did through that route. I then emailed the City Matters Matchday Member rep (Brian) who was very understanding, and off the back off his work someone finally called me this morning from the Matchday team.
I am not angry with the poor Matchday staff who are answering calls back to back all day but I am fuming with whoever the decision maker is in determining the number of call centre staff required.
For a multibillion pound company the customer support is awful. The useless chat bot on the OS and the lack of access in speaking to someone regarding tickets, parking etc is appalling.
Come on City, sort it out!
I have pressed all the alternative options that you are presented with and only one option actually answered. I explained that I was aware that they weren’t the person I needed to speak to but that I was losing my mind and they kindly offered to email the Matchday staff to call me back. Nobody did through that route. I then emailed the City Matters Matchday Member rep (Brian) who was very understanding, and off the back off his work someone finally called me this morning from the Matchday team.
I am not angry with the poor Matchday staff who are answering calls back to back all day but I am fuming with whoever the decision maker is in determining the number of call centre staff required.
For a multibillion pound company the customer support is awful. The useless chat bot on the OS and the lack of access in speaking to someone regarding tickets, parking etc is appalling.
Come on City, sort it out!