Arrived back from New York this morning-quite an adventure.
Booked through Hays (who booked it with TUI and then the flight with Aer Lingus).
Went to the shop several times to go through things, including pointing out I couldn't 'manage my booking' through the TUI link -'why do you want to?' 'Because there's a hyper link'...'Can you assure me I never have to read what that says?' 'No'.
Few days before the travel agent got obsessed with adding my friend and I's middle names...5 days before holiday I received an email from TUI 'Dear BertJohn'.
Went into shop, 'is this going to be a problem, thats not my name-is bert john not bertjohn? I was told 'No.'
So onto last Sunday-first in line to check in with Aer Lingus (app was down so unable to check in before).
Instantly there was a problem-'the tickets don't match your names'...
Hours of stress thinking we were never getting on the flight before at the v last second a phone call from Hays (blaming TUI for not updating tickets) and we were checked in and our check in baggage sent through-from first to last...
Get to JFK and my case nowhere to be seen. Dismissive uninterested staff 'your case is still in Manchester.' Filled out lost buggage claim.
Fabulous.
That was Sunday evening-spent hours buying shite t shirts and underwear and toiletries..and numerous phone calls.
Tuesday morning hotel checked aer lingus web page 'luggage located' didn't say where.
Thought I'd tweet aer lingus and immediately get a message 'Follow and DM with your telephone number'
Got a phone call from bloke-now I'm ex police and witnessed numerous people getting scammed when they are vulnerable-and that was me..Put through to 'manager' on phone-'your luggage is with the courier and will be with you today!' Great I thought-and he then said here's a link, fill it out and we will send you £700 compo..alarm bells were ringing but (stupidly) I clicked it 'hang on I'm paying you £700'...and yes, I clicked....
I then added a new problem, aside from washing my smalls in the sink I now had to ring santander, luckily they blocked the transaction-but then stopped my credit card..so now I had to rely on mate to pay for things (and I hate owing money).
Finally my case arrived Wednesday....holiday ruined.
I rang Hays Thursday to make sure there wasn't going to be a problem coming back-'you'd assume not'..'and its TUI's fault'...I told them I have never spoken to TUI, I gave you my money and because of your error I was late to check in and ultimately that was the direct cause of my case being left in Manchester..and if booking a third party holiday with you meant there was a chance you'd never get on the plane or your luggage would even be with you, then you could never sell third part products without informing customers of that real risk . They did ring back and say there was 'absolutely' no chance of that happening on the way back-and the return was fine.
Flew back Friday.
My intention is to start with Hays because they missold me a holiday by not ensuring the tickets were correct (with the third party) which directly resulted in most of my time being without my luggage-and all the associated stress involved, without my meds I needed, scammed, unsure if my luggage would come to the hotel after I'd returned home etc etc..and the $200 spent on shite to cover for it-clothing/toiletries..
I am insured through police so I can contact them and also some responsibility sits with Aer Lingus.
Apologies for the rambling post but it was a nightmare.
If anyone has had similar experiences I'd appreciate some pointers.