asahartford1
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- 15 Nov 2016
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Always been great to Mrs Asa, she loves em, asks them all sorts of irrelevant questions.
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Ticket Office (Again)
- Thread starter MadchesterCity
- Start date
blue b4 the moon
Well-Known Member
Ah so that's who to blame for the long queues... ;)Always been great to Mrs Asa, she loves em, asks them all sorts of irrelevant questions.
asahartford1
Well-Known Member
- Joined
- 15 Nov 2016
- Messages
- 8,833
Ah so that's who to blame for the long queues... ;)
I have my head in hands sometimes-)
blue b4 the moon
Well-Known Member
Just 25 mins this morning to sort out a problem from a ticket exchange to family & friends....if you're reading this Tony...mines a pint!!!
Bumping this rather than start a new thread. A negative experience unfortunately.
Bought three tickets for West Ham when it had a provisional date at the end of May. Since then it got confirmed for a school night so I contacted the club to return two of the three. I was explicitly clear that I wanted to hold my ticket but was only returning the juniors. What City - usually quick in getting back - then did was completely ignore me for eight days, despite three emails asking the status of my request. So yesterday I downloaded the tickets and I told the Mrs I was taking the kids to the game after all. I had concluded that because West Ham hadn't sold out, the club didn't want the tickets back. Fine.
But as soon as we watched Arsenal win last night, I had a sinking feeling, and said to the Mrs 'I bet City will want those tickets back after this, this is def a big game now'. Lo and behold, first thing in the morning, the club confirmed it had refunded me for all THREE tickets - when I had only ever asked to return two. So now I don't just miss the game, I lose the points too. I have had good experiences with the ticket office and some not so good - but this is the worst.
It's great that City will take tickets back if circumstances change. But it's looking very much like games are being played dependent on how many the club thinks they can sell back at a higher price.
Bought three tickets for West Ham when it had a provisional date at the end of May. Since then it got confirmed for a school night so I contacted the club to return two of the three. I was explicitly clear that I wanted to hold my ticket but was only returning the juniors. What City - usually quick in getting back - then did was completely ignore me for eight days, despite three emails asking the status of my request. So yesterday I downloaded the tickets and I told the Mrs I was taking the kids to the game after all. I had concluded that because West Ham hadn't sold out, the club didn't want the tickets back. Fine.
But as soon as we watched Arsenal win last night, I had a sinking feeling, and said to the Mrs 'I bet City will want those tickets back after this, this is def a big game now'. Lo and behold, first thing in the morning, the club confirmed it had refunded me for all THREE tickets - when I had only ever asked to return two. So now I don't just miss the game, I lose the points too. I have had good experiences with the ticket office and some not so good - but this is the worst.
It's great that City will take tickets back if circumstances change. But it's looking very much like games are being played dependent on how many the club thinks they can sell back at a higher price.
Come-on-City
Active Member
- Joined
- 6 May 2019
- Messages
- 40
I wouldn't worry about the points - the club don't anymore!Bumping this rather than start a new thread. A negative experience unfortunately.
Bought three tickets for West Ham when it had a provisional date at the end of May. Since then it got confirmed for a school night so I contacted the club to return two of the three. I was explicitly clear that I wanted to hold my ticket but was only returning the juniors. What City - usually quick in getting back - then did was completely ignore me for eight days, despite three emails asking the status of my request. So yesterday I downloaded the tickets and I told the Mrs I was taking the kids to the game after all. I had concluded that because West Ham hadn't sold out, the club didn't want the tickets back. Fine.
But as soon as we watched Arsenal win last night, I had a sinking feeling, and said to the Mrs 'I bet City will want those tickets back after this, this is def a big game now'. Lo and behold, first thing in the morning, the club confirmed it had refunded me for all THREE tickets - when I had only ever asked to return two. So now I don't just miss the game, I lose the points too. I have had good experiences with the ticket office and some not so good - but this is the worst.
It's great that City will take tickets back if circumstances change. But it's looking very much like games are being played dependent on how many the club thinks they can sell back at a higher price.
Truesay. @21mago very kindly sorted me out his ticket but still a shabby performance from the club, whose answer was pretty much 'buy another three, then' - with no acknowledgement that they had refunded all three by mistake. Accidents happen, human error, we've all done it etc - just getting a v moneygrabbing, slightly underhanded vibe from the way tickets at being dealt with at the mo.I wouldn't worry about the points - the club don't anymore!
Stephen230
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- 1 Apr 2022
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- MCFC
Bumping this rather than start a new thread. A negative experience unfortunately.
Bought three tickets for West Ham when it had a provisional date at the end of May. Since then it got confirmed for a school night so I contacted the club to return two of the three. I was explicitly clear that I wanted to hold my ticket but was only returning the juniors. What City - usually quick in getting back - then did was completely ignore me for eight days, despite three emails asking the status of my request. So yesterday I downloaded the tickets and I told the Mrs I was taking the kids to the game after all. I had concluded that because West Ham hadn't sold out, the club didn't want the tickets back. Fine.
But as soon as we watched Arsenal win last night, I had a sinking feeling, and said to the Mrs 'I bet City will want those tickets back after this, this is def a big game now'. Lo and behold, first thing in the morning, the club confirmed it had refunded me for all THREE tickets - when I had only ever asked to return two. So now I don't just miss the game, I lose the points too. I have had good experiences with the ticket office and some not so good - but this is the worst.
It's great that City will take tickets back if circumstances change. But it's looking very much like games are being played dependent on how many the club thinks they can sell back at a higher price.
Not excusing the club but if you still want to go, there’s tickets available in pretty much every block in the ground.
Tim of the Oak
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- Joined
- 29 Dec 2012
- Messages
- 18,137
I was one hour on the phone this morning until I got through to Lauren in Supporter Services. She was very helpful and sorted my query as well as giving useful advice on a season card matter.
Cheers. I'm sorted now. Kids won't be going now but it was a last minute change of plan and it's a short wait until Sat when we'll be back again. All's well that ends wellNot excusing the club but if you still want to go, there’s tickets available in pretty much every block in the ground.