Not 1 e-mail apart from initial 1 when purchasing... Suppose a call is in order to them..
I spoke to them about tickets, it's a paper ticket for West Ham, which should arrive by Saturday (but he didn't sound too convinced). If not go to the box office with your confirmation email.
He started on some apology about how difficult it is for them and why Juventus game took priority - but I didn't really care too much. No other business would make you wait like this for a purchase of this scale with no information.
The comparison is stark to other retailers.