After a session of viewing regular You-tube creators, it's great to surf along with those auto suggestions, as you tend to morph with varying content you wouldn't usually watch. After a few car vlogs, I chanced upon a video of a boring tyre change, but it's 1.5 million views in six weeks afforded it my full attention, so I ran with the herd!
Todays video is a bit different, something I have never experienced in my whole 13 years of working in the industry especially on the side of a MOTORWAY!
LONG STORY cut short customer needed a new tyre fitting, we quoted, they later accepted, they PAID on bank transfer, Danny in yard was immediately on the case getting tyre out and into the van, job done! Short while later they rang back to cancel the job, approx. 5 mins after, as he found they had a spare wheel in the boot... ok no problem but payments are obviously none refundable, we are an emergency roadside service.
I stated the driver is about to leave the yard so I need to go out there now and tell him to stand down if your wanting to cancel the job, I couldn't get a physical word in on the phone for about 7 minutes by that time he was already committed, left yard, and on the motorway heading up! They eventually agreed for us to attend the job as originally paid and instructed to get them moving as they understood no money would be returned .
I said I would go out and swap vehicles with fitter as I don't want them to have any grief when arriving to fit the new tyre, he understood and said ok see you soon bro. It started off nice and smooth as a normal job GREAT, but then a few minutes into the job, the customer flipped and wanted to CANCEL when I already had his wheel off! It started to turn into a very dangerous situation and escalating quickly on the hard shoulder...Enjoy the content!
