Not sure that’s fair
There are problems with ticketing. People getting tickets ahead of ‘real fans’ - though when we were shit (the last time:-) how many people took in a European game on holiday to experience something we couldn’t get at home? We’re box office and an event now and so demand is a different challenge. It’s going to happen and arguably with expansions, happen more and be encouraged more. That’s in pursuit of more fans. The debate about local fans is a different argument but many could have gone on Tuesday and didn’t. Nothing wrong with that, but we can’t have empty stadiums either - which is why owners and directors are paid to make decisions, not people on forums, however much fun and good debate they are. Take a thread, use ‘consensus’ to make a decision and watch c50%immediately disagree. Depends where you’ve worked but the top directors do listen, take stock, prioritise and make employee and customer based decisions with a balanced lens. That’s why City have won everything while we debate our way through 10,000s of pages. That and people too close become too entitled, too opinionated and become blockers of progress. We mock ‘It Means More’ and refer to cults. Mainly spelt as cults. Those people can’t make the same decisions as directors
There wasn’t the same demand for Tuesday as a league game. It was a relatively cheap offer. So inviting schools seemed a good idea. It’s more on them to be respectful. But that’s a societal issue. One our owners have invested unbelievably in, considering local community improvement and CITC
Top players, managers, staff and facilities need paying for. The match day experience overall is fine. Queues could be reduced at the bars but they try different things, especially for families. I grew up at Maine Road, it was amazing. But it was a different kind of amazing where I stood with 19k blues with passion and connection with a team that won nothing bar a Shamrock Trophy. Hindsight gets filtered through a romantic sepia lens but our recent past has offered a better fan experience. It will become more remote and connection will be lost but we’re global now and not looking forward to a crunch match with Bury at Gigg Lane.
That isn’t not listening - making City great, winning things and delivering experiences most fans have never known would be top of most responses to that letter. Of course it can improve and sense check on if we’re drifting from what made us City. But it feels like he’s delivering overall to me.