threespires
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- 7 Aug 2019
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Give it ten days to settle down sounds like the IT version of "the cheque is in the post".
After the 10 days they'll then move onto a variety of other excuses. Eventually when they are saying things like "have you checked that none of the neighbours within a half mile radius keep iguanas? because that can cause problems" you realise that their business model does not actually involve support for 99% of the customers BUT if you are persistent you might be lucky and eventually be put through to someone technically adept.
The other thing the OP can do is find something that should saturate their line like a (legal) torrent and measure that.