Been with them for about 10 years and it's really a culmination of things. To cap it all, last week I was booking...sorry attempting to book some flights when my system (NTL) crashed, not just the internet either the tv channels too. I tried to get through on the phone, on hold for 30 mins then unceremoniously cut off. I rang back, same again. When I eventually got through they told me it would be back up that evening, ok I said that will be ok......it was 4 days later by the time I could get back on. By that time the flights I'd been trying to book were no longer available and as my holidays had to be at that time, now I can't go on that trip. I was a little bit miffed to say the least. I phoned them again to complain, same thing, cut off etc, etc so eventually they're are getting slung. When I do eventually get through to someone to disconnect they will be getting a right fookin earfull too.