johnnytapia
Well-Known Member
- Joined
- 29 Feb 2012
- Messages
- 9,784
I’ve had several emails in the last few months asking for my opinion on “match day experience” and other such drivel and I’ve never bothered to reply. But after yesterday, I’ve emailed customer service re the appalling service the club is offering to many of us in Colin Bell 1.
Getting in is taking anything up to an hour. Two fucking turnstiles is all I can access. A club with our money should have umpteen that I can choose from.
Thanks to the fantastic new tunnel, the toilet nearest my block (123) has been effectively “quartered” thus leading to winding queues for a piss.
One bar for beer, queues again that effectively mean you have to leave on 35mins to get a pint. We should have dozens of outlets selling pints, but no, we have one. And please don’t bother replying about “go without for 90 mins”. I want to have a pint before the game and at half time.
I’ve asked that the head of customer sevices joins me for my “match day experience” and tells me whether I’m receiving a quality product. Come and stand with me for an hour to get in. At half time, come and join the toilet and food/drink queues. See if they can have a piss / get a pint and if they can’t, tell me when it’s going to get sorted.
It really could and should be within our means to make getting in and having a pint, very, very simple.
Getting in is taking anything up to an hour. Two fucking turnstiles is all I can access. A club with our money should have umpteen that I can choose from.
Thanks to the fantastic new tunnel, the toilet nearest my block (123) has been effectively “quartered” thus leading to winding queues for a piss.
One bar for beer, queues again that effectively mean you have to leave on 35mins to get a pint. We should have dozens of outlets selling pints, but no, we have one. And please don’t bother replying about “go without for 90 mins”. I want to have a pint before the game and at half time.
I’ve asked that the head of customer sevices joins me for my “match day experience” and tells me whether I’m receiving a quality product. Come and stand with me for an hour to get in. At half time, come and join the toilet and food/drink queues. See if they can have a piss / get a pint and if they can’t, tell me when it’s going to get sorted.
It really could and should be within our means to make getting in and having a pint, very, very simple.