I signed up at start of last season and gave really scathing feedback about the service on match days - or complete lack of it. (slow staff, untrained staff, not enough bars at 115 end of ground but two food stands, running out of beer constantly)
I was then contacted by the head of catering who asked if I could meet him to discuss my concerns - I met him at the next home game and took him to the scrum that was the prematch bar - he gave me 2 free beer tokens and a free pie and promised my concerns would be addressed.
Nothing has changed since.
Now, I've gone back to login and I am no longer recognised - even after a password/email reset, I've tried resigning up and get a warning hat I am already registered but a forgotten password request says I don't exist using the same details.