Attempted to get a refund this morning, but was told it wasn't possible. I asked to escalate my request, and awaiting a call back from someone called Emma, but was told it probably wouldn't be today. Not holding my breath.
I've followed City home, away and Europe for 30 years, built up almost 26,000 loyalty points doing so, and had booked my ticked on the 1st day of sale. I was really looking forward to this after such an awful year, even with all the hoops we had to jump through, but this was absolutely the last straw for me.
As for the refusing a refund, that absolutely epitomises what the club has become. This spend represents a huge chunk of my monthly disposable income, and the refund amount would be peanuts to the club. Not just the money... they'd rather have an empty seat than give somebody else a chance to go. Disgraceful.
Must add... that to be fair, Victoria who took my call was polite and professional, and absolutely none of this is the fault of those at a lower level who are just doing their job... I guess they've had a truly awful year, and horrendous week too!