Seasoncard - 2021/22

[yeseye]

My friend transferred his Arsenal ticket to me today, I received an email saying thanks for your recent transaction but no sign of a link to download his transferred ticket

Nothing like this on the email?

 

[yeseye]

i just tried to update mine then my sons

it won't allow me to "add to my wallet " on both of them

its just so frustrating all this crap

What is in your wallet now?

 

[Sergio<3]

Nothing like this on the email?
View attachment 24576

No, his transferred ticket and my seasoncard are showing in the tickets section of my account, won’t let me add his ticket to my wallet though

 

[Rammy Blue]

My friend transferred his Arsenal ticket to me today, I received an email saying thanks for your recent transaction but no sign of a link to download his transferred ticket

Sounds like most are in same boat mate, safety in numbers and all that.

 

[yeseye]

No, his transferred ticket and my seasoncard are showing in the tickets section of my account, won’t let me add his ticket to my wallet though

It sounds like maybe you received the email meant for him!
Maybe he has the email with the download link?
He can forward it to you .
Or it may still arrive.

 

[Stelea]

My friend transferred his Arsenal ticket to me today, I received an email saying thanks for your recent transaction but no sign of a link to download his transferred ticket

How quickly did you get the email mate? I have had a ticket transferred to me but no email and nor has the guy who transferred it.

 

[Gray]

Not necessarily .
‘Set-up complete! Your Mobile Season Ticket is downloaded and can be used for every home game in 2021/22. The latest upcoming fixture will load automatically, so all you need to do is turn up with your phone charged.’

Thanks for the information, but as I am new to all this stuff I will only believe it when I see it.

 

[artfuldodger]

How quickly did you get the email mate? I have had a ticket transferred to me but no email and nor has the guy who transferred it.

I’ve transferred a ticket. The email to me was immediate. But no email 12 hours later to the person I’ve transferred to.

 

[Sergio<3]

How quickly did you get the email mate? I have had a ticket transferred to me but no email and nor has the guy who transferred it.

Received the email right away, but no option to download the ticket

 

[Gordyola]

You can manually update you e-ticket
In Wallet
Hit the 3dots, top right
Pull down the screen
Notification shown that the ticket has been updated
Back to ticket
Update complete

 

[chris85mcfc]

My mate has transferred his ticket to me for the Arsenal game, I've got the email with the option to download to Google pay, but when I click to download I get a message to say 'this item cannot be saved to this device'. Anyone had anything similar? For context, I've got a Samsung S20 where my NFC is turned on, and the default payment option is set to Google pay. Cheers folks!

 

[bennyboy]

That's my android updated itself.

 

[Lancet Fluke]

I’ve transferred a ticket. The email to me was immediate. But no email 12 hours later to the person I’ve transferred to.

Same situation with me. Did it at 7pm last night, confirmation that I had transferred it was immediate but no email with link to the other person and when they log on to their account, it says that they are the "owner" of the ticket but the "add to wallet" option is greyed out and you can't click on it.

 

[artfuldodger]

Same situation with me. Did it at 7pm last night, confirmation that I had transferred it was immediate but no email with link to the other person and when they log on to their account, it says that they are the "owner" of the ticket but the "add to wallet" option is greyed out and you can't click on it.

Yes same. Could they make a more complicated system?

 

[mancityvstoke]

Yes same. Could they make a more complicated system?

give it time..think the pandemic showed they dont need fans

 

[Lavinda Past]

Yes same. Could they make a more complicated system?

You already know the answer to that question....

Don't tempt them.

;-)

 

[Lancet Fluke]

Yes same. Could they make a more complicated system?

And people wonder why there are people on this thread flapping about stuff. I went to do the transfer knowing it should be a straightforward process but fully expecting it to be a bit of a fuck up. Feel like our website and the functionality of a lot of the ticketing process used to be great but in the last few years it has all gone backwards and nothing ever seems to work quite as it should.

 

[BLUEMATT23]

My mobile ticket still states Norwich, 6th August as the next game!
Hopefully this won't be an issue on Saturday.

 

[City & Blue Brazil]

My mobile ticket still states Norwich, 6th August as the next game!
Hopefully this won't be an issue on Saturday.

In the instructions it says it will update automatically so no need to worry, I am in same position, what could possibly go wrong given that our ticketing system is up there with Boris's World beating test and trace system!!!

 

[Shirley]

My mobile ticket still states Norwich, 6th August as the next game!
Hopefully this won't be an issue on Saturday.

Mine was also so I deleted them and the Arsenal tickets appeared.