Ticket office hold times

[Bombo]

Trying to buy my son one of these flexi gold junior season cards now my window fit purchasing has opened. So far been on hold for 1.5 hours absolutely terrible service as usual. What’s the point of purchase windows if not enough staff to answer the phones?

 

[Jesus H Gabz]

Trying to buy my son one of these flexi gold junior season cards now my window fit purchasing has opened. So far been on hold for 1.5 hours absolutely terrible service as usual. What’s the point of purchase windows if not enough staff to answer the phones?

Get on to fan support on Twitter mate

 

[BringBackSwales]

Trying to buy my son one of these flexi gold junior season cards now my window fit purchasing has opened. So far been on hold for 1.5 hours absolutely terrible service as usual. What’s the point of purchase windows if not enough staff to answer the phones?

Because the fuckers want to squeeze as much money out of us as possible for as little cost as possible. They know we’ll wait so they know they’ll get away with it. Anything Khaldoon says about valuing the core support is utter bollocks

 

[i kne albert davy]

Just had 90 mins waiting gave it in FFS only football would get away with it :-(

 

[Scaring Europe to Death]

I was told at a recent Supporters Club Meeting that the Ticket Office is currently in chaos and chronically short staffed.

 

[Jesus H Gabz]

I was told at a recent Supporters Club Meeting that the Ticket Office is currently in chaos and chronically short staffed.

Don’t we outsource part of it, the Mrs normally rings & she said it’s a call centre that handles a lot of teams most of the time

 

[Scaring Europe to Death]

Don’t we outsource part of it, the Mrs normally rings & she said it’s a call centre that handles a lot of teams most of the time

I thought it was just for the routine home games, but not sure to be honest.

I just know that any situation like Real Madrid and the FA Cup Semi Final being in the same week bring nothing but chaos.

 

[Jesus H Gabz]

I thought it was just for the routine home games, but not sure to be honest.

I just know that any situation like Real Madrid and the FA Cup Semi Final being in the same week bring nothing but chaos.

Yeah, to be fair we have a lot going on at this stage of the season, big games, renewal windows, new ST’s…bad time to be understaffed!

 

[Stephen230]

48 minutes on hold before they answered. So getting quieter than earlier by the sounds of it.

Tomorrow will probably be quieter still I imagine.

I didn’t bother buying it in the end anyway.

 

[Chappie]

It's not beyond the wit of the club to tell you what number you are in the queue

 

[MAG]

48 minutes on hold before they answered. So getting quieter than earlier by the sounds of it.

Tomorrow will probably be quieter still I imagine.

I didn’t bother buying it in the end anyway.

Why not? What put you off?

 

[RG_mcfc]

It's not beyond the wit of the club to tell you what number you are in the queue

they used to do that and stopped it recently for some reason

 

[Stephen230]

Why not? What put you off?

I was after a non ST seat three along from me but she said, it’s a strict policy that the seat has to be immediately next to the adult.

I tried saying the two seats next to me were friends who would gladly shift up one but she was adamant it was strictly next seat only for younger children.

I could have moved and found two together but don’t really fancy moving, so sacked it.

May try again tomorrow if I can be arsed and hope for a less jobs worthy operator but will probably be the same result.

 

[Invisible Man's Bandage]

I was after a non ST seat three along from me but she said, it’s a strict policy that the seat has to be immediately next to the adult.

I tried saying the two seats next to me were friends who would gladly shift up one but she was adamant it was strictly next seat only for younger children.

I could have moved and found two together but don’t really fancy moving, so sacked it.

May try again tomorrow if I can be arsed and hope for a less jobs worthy operator but will probably be the same result.

To be fair to the operator (who doesn't make the rules) and the club anyone could claim that the seats next to them were family/friends who would shuffle seats. If it is a junior seat then it is a reasonable policy to insist seats are together.

 

[Stephen230]

To be fair to the operator (who doesn't make the rules) and the club anyone could claim that the seats next to them were family/friends who would shuffle seats. If it is a junior seat then it is a reasonable policy to insist seats are together.

Yeah, I’m not particularly complaining. It’s fair enough. Just explaining to the guy who asked, why I didn’t bother.

I’m sure now this is why it is over the phone only, so they can strictly enforce it.

 

[jrb]

It's not beyond the wit of the club to tell you what number you are in the queue

They don’t want to let you know you are 100 in the queue. :-(

 

[jrb]

The ticket desk, not office, in the souvenir store, has 2 people taking ticket enquiries. That’s right, 2 people. I went a couple of weeks ago to sort out my season ticket.

 

[Jesus H Gabz]

Yeah, I’m not particularly complaining. It’s fair enough. Just explaining to the guy who asked, why I didn’t bother.

I’m sure now this is why it is over the phone only, so they can strictly enforce it.

Don’t think they’ll budge on that, but if you’re friends are up for a seat swap with yourself I’m sure they’d sort it, like I said earlier they switched someone after the deadline for relocations

 

[Chappie]

The ticket desk, not office, in the souvenir store, has 2 people taking ticket enquiries. That’s right, 2 people. I went a couple of weeks ago to sort out my season ticket.

Those 2 are 25% of the total ticket office staff.

 

[i kne albert davy]

Those 2 are 25% of the total ticket office staff.

No bad for a company with 3/4 of a £billion turnover :-)